LEAD Income Technician (Ongoing and Training)

Posting: November 12, 2025 or until filled

Posting No: 20250009

Job Title: LEAD Income Technician (Ongoing and Training)

Division: Economic Security

Department: Human Services

Reports To: Divisional Supervisor

FLSA STATUS: Non-Exempt

Annual Salary: Position is a salaried position with an annual wage range of $43,120 up to $46,800 annually. Must complete a successful 90 day probationary period.

Benefits: The following benefits are offered as a full-time permanent employee: Health Insurance, Retirement Plan, Paid time off (PTO)/Vacation after 90 day probationary, Sick (immediate access), Personal Leave (16 hours)(provided to FTE every January).

Location: Trinidad, Colorado (Onsite)

Primary Responsibilities:

Performs reviews on Economic Security staff who are processing cash assistance applications, redeterminations, and adult financial eligibility to ensure state and federal regulatory and legal requirements are met monthly/annually. Reviews and applies internal policies and practices of operation to assist management and staff to identify and manage regulatory risk. This position will generate daily task reports to maintain workflow of technicians in conjunction with the Lead Technician (Quality Assurance).

Essential Functions:

Essential functions, as defined under the Americans with Disabilities Act (ADA), may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

Serves as a resource to staff to ensure a clear understanding of policies and procedures. Provides technical expertise, resolves non-routine questions or issues and collaborates with leadership in addressing complex issues or concerns.

Monitors case files and reviews work as assigned to ensure accuracy and effectiveness. Provides input to DES supervisor and director regarding team/individual performance and recommends solutions as appropriate.

Assists the DES supervisor in interpreting program policy, establishing work processes and procedures for implementation, process improvement and developing/maintaining good communication lines with the administrative team.

Cultivates relationships with community employers; solicits employment opportunities, encourages use of the organization's services and programs and reinforces the organization's position as a premier workforce training and development operation.

Provides training and guidance to staff as appropriate. Orients new employees with work processes and databases and explains regulations, policies and procedures.

Interprets and communicates program regulations, policies and procedures; assists staff with complex cases and questions.

Conducts face-to-face and telephone interviews with clients to assess eligibility status. Verifies eligibility factors by retrieving or confirming information from a variety of sources and updates client files based on information reported. Refers clients to other agencies and community resources.

Collects and reviews data related to department programs and service delivery outcomes. Analyzes data and identifies areas for improvement; reports areas identified for improvement to management.

Assists staff with and composes responses to client requests for appeals or administrative hearings; composes rebuttal letters in response to hearings and attends appeal hearings; maintains and monitors requests for State Appeals log, Quality Assurance log and Investigative Referral log.

Remains updated on all regulations, policy and procedure; relays information to leadership and staff members as appropriate.

Assists supervisor with the reporting and assessment of workflow and process efficiency; assists the supervisor with implementing process changes as needed.

Assists staff with workload related inquiries and questions in absence of supervisor.

Works with leadership on development and implementation of various customer service, quality assurance and training initiatives as assigned.

Participates in internal committees, training, workshops and seminars.

Performs other related duties and responsibilities as required or assigned.

Additional Requirements:

A valid driver’s license and current automobile insurance is required.

Applicants will be required to provide a DMV report if the position is offered.

Applicants will be required to submit to a criminal/background history and pre-employment drug screen.

Applicants will be required to complete certification for administering drug screens.

A professional and appropriate dress code is in effect for all employees of the office

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, payroll systems, human resource systems, database software, state defined case management systems.

Education/Experience:

High School diploma, GED, or Equivalent. Must have three (3) years of working experience in State of Colorado and Federal Assistance programming, including experience in fraud investigation and/or child care programming.

Other Abilities:

Knowledge of public assistance rules, regulations, protocol, and procedures.

Knowledge of community assistance resources and agencies.

Working knowledge in government systems, such as Colorado Benefits Management System (CBMS).

Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public.

Ability to lead and train others; ability to objectively review the performance of others.

Ability to effectively plan, schedule, and organize.

Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.

Ability to develop and implement new and innovative plans and strategies as the division's needs and focus change.

Ability to effectively use standard office equipment, including computer, fax machine, copier, and telephone.

Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.

Maintain regular and punctual attendance.

Competencies should include:

TECHNICAL & FUNCTIONAL EXPERTISE

CUSTOMER SERVICE

FOCUS

COMMUNICATION, COLLABORATION, & TEAMWORK

INDIVIDUAL & SHARED ACCOUNTABILITY

Minimum Qualifications

Experience: Two (2) years full time responsible office clerical or extensive public contact experience preferred.

Education: High School Diploma or GED equivalent.

Background Check: Must pass a criminal background check and drug screen.

Valid Driver’s License: A valid driver’s license is required

Preferred Requirements

Associates Degree in business, accounting, or human service related field from an accredited college or university or a degree in one of the behavioral sciences.

Five (5) years of direct experience in case management and community outreach.

PHYSICAL DEMANDS: Position requires substantial movement with respect to repetitious standing and sitting within the office area and in the public. On occasion, may be required to lift light to moderately heavy loads.

FLSA STATUS: Non-Exempt

About LAS ANIMAS COUNTY DEPARTMENT OF HUMAN SERVICES

Las Animas County Dept. of Human Services provides public welfare programs to the Las Animas County community. We serve a dynamic and diverse population and strive to assist individuals in developing a better life and social well-being. LACDHS is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. We do not discriminate against applicants or employees based on age, race, real or perceived sex, gender identity or expression, color, military status, religion, sexual orientation, national origin or ancestry, marital status, political affiliation, disability or any other status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile or offensive work environment.