What are the responsibilities and job description for the Program Manager/Customer Service position at Larson Cando?
Responsive recruiter
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Program Manager / CSM
Report To: COO & President
Responsibilities & Duties (Included but not limited to):
- Delivering every project on time, within budget and within scope.
- Maintain regular communication with assigned customers – understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCI's Representative.
- Assist in contract negotiations and management of contacts.
- Manage production priority schedule with other CSMs and planning team.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Develop and track project costs and provide cost estimated to customers as required – establish minimums.
- Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders.
- Measure project performance with planning and finance.
- Successfully manage and grow the relationship with the client and all stakeholders.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive project documentation.
- Receive notice of project input from customer and communicate to planning and finance.
- Collect necessary data.
- Research and confirm workscope items using planning and inspection resources.
- Develop initial cost estimate – (With buy in from QA and Production)
- Initiate Work Order.
- Call and run induction meeting.
- Track project progress, working with planning to include long lead-time items.
- Adjust cost estimate based on inspection findings, repairs, and customer supplied materials.
- Coordinate and manage CFM / COP.
- Communicate accurate project status to customer.
- Assist finance with invoice generation and approvals.
- Resolve customer concerns or open items to mutual satisfaction.
- Marketing – Daily.
Desired Applicant Skills / Experience:
- Bachelor Degree in Business / Marketing or equivalent experience.
- Good understand of aircraft materials, P/N and trace requirements.
- Quantum software experience
- Computer skills in MS Office products including – Outlook, Word, Excel, and Power point.
- Strong analytical and project management skills
- Confident, outgoing and dynamic personality
- Strong creative outlook.
Company Benefits
- Weekly Pay – Direct Deposit
- Paid vacation/sick time/holidays
- Salary commensurate with experience
- Medical Insurance
Compensation: $ $45.00 per hour
About Us
LCI is an FAA/EASA/CAA certified repair station located in Florida, USA, specializing in commercial aircraft engine repairs, modifications, QEC Kitting/fitment, piece-part overhaul and engine sales/exchanges. Over 25 years in business supporting major lessors/asset owners, airlines and OEMs throughout the world. While providing value added solutions to our customers, we efficiently manage engine upkeep and meet critical turn-times with the support our back-shop facilities, which include inspections, testing, repairs & overhaul of mounts, piece-parts & components. These extensive in-house capabilities enable us to control cost and completion/delivery dates, which is why many customers around the world select LCI as their engine repair and maintenance provider.Salary : $45