What are the responsibilities and job description for the Program Manager position at Laritech, Inc.?
Job Title: Program Manager -Temp to Hire
Level/Pay: Full time, Non-Exempt
Job Purpose: To act as liaison between Laritech’s internal organization and customer. Coordinate all aspects of quoting customer requirements, and to manage all aspects of the processing customer purchase orders, change notices, Revs, CCOs, when received all the way through to the fulfillment of all customer requirements. Must have good communication skills, both verbal and written. Essential to maintain a positive attitude with the sensitivity to the customer needs at any given moment.
Primary Duties and Responsibilities:
- Respond to all customer requests
- Monitor and control response to customer requirements from initial customer contact to complete order fulfillment.
- Provide customers with up to date product information, work with internal process for pricing and pricing approval for negotiations. Interface with all internal departments as necessary to facilitate accurate and timely information to the customer.
- Insure all commitments made to customer are met, and notify customer if delivery promises cannot be fulfilled well in advance of customer’s expectation.
- Work with account managers that are assigned to the account.
- Perform a wide variety of routine and non-routine tasks including but not limited to the following:
- Follow Company ISO processes
- Respond to and resolve all inquiries from customer and /or internal departments
- Drive manufacturing floor daily to assure completion of assembly
- Review customer documents and terms and conditions
- Utilize all resources to satisfy the customer.
Knowledge and Skill: Knowledge with sales, customer service and ISO processes. Knowledge of military and government contracts. Skill is effectively communicating in writing is required. Must have strong Excel capabilities. Must be able to multi-task throughout the day.
Work experience requirements: Two (2) to five (5) years prior job-related experience.
Education & Certification Requirements: Bachelor’s degree or equivalent
Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
Work Location: In person
Salary : $22 - $25