What are the responsibilities and job description for the Customer Service Representative position at LaRibbons and Crafts?
Job Summary
We are seeking an energetic, detail-oriented Customer Service Representative to join our growing distribution team at our new warehouse facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can adapt quickly as priorities shift throughout the day.
As the key connection between our customers, sales team, and warehouse staff, you will play a critical role in ensuring orders are processed accurately and customer expectations are exceeded.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Order entry, maintenance and follow up.
- Serve as the primary point of contact for customer inquiries, order updates, and issue resolution.
- Maintain open and effective communication with the sales team and warehouse staff to ensure seamless order fulfillment.
- Manage frequent order changes, revisions, and special requests with urgency and accuracy.
- Think on your feet to identify solutions and implement corrective actions when challenges arise.
- Collaborate cross-functionally to resolve shipping, inventory, and order discrepancies.
- Proactively communicate delays, changes, or issues to customers and internal teams.
- Monitor orders from entry through shipment to ensure accuracy and customer satisfaction.
Qualifications:
- Excellent verbal and written communication skills.
- Ability to prioritize and multitask in a high-volume, fast-paced environment.
- Strong problem-solving skills and the ability to make sound decisions quickly.
- Collaborative mindset with the ability to work effectively with both office and warehouse teams.
- Exceptional attention to detail and organizational skills.
- Positive attitude and willingness to adapt as business needs evolve.
- Previous customer service, order management, or distribution experience preferred.
Join us to be part of a vibrant team where your enthusiasm makes a difference! We value proactive individuals who are eager to provide outstanding customer support while honing their administrative skills in a supportive environment.
Pay: $43,000.00 - $48,000.00 per year
Work Location: In person
Salary : $43,000 - $48,000