Inside Sales Representative (ISR)

About ITG Insulator Technology

ITG Insulator Technology is a leading manufacturer of high-quality ceramic insulators used in power transmission and distribution. We are dedicated to building a sustainable future by delivering innovative solutions that meet the evolving needs of the electrical infrastructure sector. Our team combines industry expertise with a passion for solving complex challenges, driving growth, and creating value for our customers.

What You’ll Do

As an Inside Sales Representative at ITG Insulator Technology, you will play an essential role in supporting the company’s growth by managing incoming sales opportunities, preparing accurate quotes, and fostering strong customer relationships. This role requires excellent communication skills, attention to detail, and a strong ability to collaborate across teams to meet customer needs. You will be a key contributor to the success of the sales team, driving revenue and ensuring high-quality customer service.

Responsibilities

• Qualify Sales Opportunities
• Evaluate inbound and assigned sales leads by understanding the customer’s technical and commercial needs.
• Qualify opportunities through timely follow-up, ensuring customer requirements are met.
• Quote Preparation and Management
• Receive RFQs (Request for Quotes) and promptly respond to customer inquiries via email and phone.
• Prepare accurate, detailed quotes based on customer specifications and internal product requirements.
• Review bid documents, technical specifications, and ensure alignment with ITG’s manufacturing capabilities.
• Collaborate with the engineering team to create technical content and pricing for complex quotations.
• Customer Relationship Management
• Maintain and manage accurate records in the CRM system, ensuring visibility and up-to-date information for the sales team.
• Support Outside Sales and Business Development teams by providing product and pricing guidance.
• Foster and maintain strong, long-lasting relationships with customers, identifying opportunities for upselling and cross-selling.
• Sales Support and Collaboration
• Assist Account Managers and Business Development Representatives in pursuing and securing sales.
• Collaborate with cross-functional teams, including Application Engineering, to ensure the correct application and pricing for customer needs.
• Customer Service Excellence
• Deliver exceptional customer service throughout the sales process, ensuring customer satisfaction from initial inquiry to post-sale follow-up.
• Resolve customer issues and concerns promptly and professionally.

Requirements

• Education: Bachelor’s degree in Business, Engineering, or a related field (preferred).
• Experience:
• 1 years of experience in a sales, sales support, or quoting role, preferably in a technical environment.
• Previous experience with B2B sales or technical product sales is a plus.
• Skills:
• Excellent verbal and written communication skills, with the ability to explain complex technical and commercial concepts clearly.
• Exceptional attention to detail and accuracy in documentation and quoting.
• Strong organizational skills with the ability to prioritize multiple tasks and deadlines.
• Familiarity with CRM tools and Microsoft Office Suite (Excel, Word, Outlook).
• Technical aptitude to understand electrical infrastructure products and specifications.

Bonus Points

• Experience working in the electrical infrastructure or manufacturing industry.
• Knowledge of ceramic insulators, transformers, or related electrical equipment.
• Familiarity with technical specification review and product customization.

Benefits

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• 401(k) plan with employer match.
• Generous Paid Time Off (PTO).
• Parental leave.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA).
• Commuter benefits.
• Monthly team collaboration events.
• Opportunities for career growth and development within a fast-growing company.

Equal Opportunity Employer Statement

ITG Insulator Technology is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.

If you're a motivated, customer-focused individual with a passion for sales and technical solutions, we invite you to apply and become part of the ITG team in Houston, TX.

Pay: $23.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Work Location: In person

Salary : $23 - $24