Commercial Operations Analyst

At Packgen, we take pride in delivering high-quality, reliable solutions to our customers, and that starts with having the right people on our team. We’re looking for a detail-oriented, proactive Commercial Operations Analyst to play a key role in supporting our sales efforts and ensuring seamless execution across our operations.

This role serves as a critical link between sales, operations, supply chain, and finance, owning the processes that ensure orders are accurate, costed correctly, and delivered on time. This is a hands-on position for someone who takes initiative, solves problems, and drives outcomes in a fast-paced manufacturing environment.

What You’ll Do

• Own the order execution process from quote through delivery, ensuring accuracy, timeliness, and alignment with customer expectations
• Partner closely with outside sales to develop pricing, prepare quotes, and support customer follow-up
• Develop and maintain product costing models, including materials, labor, and manufacturing inputs
• Analyze MRP data, inventory levels, and demand signals to support procurement and material planning
• Coordinate with operations and shipping to ensure on-time, accurate fulfillment and resolve issues proactively
• Maintain and improve BRC protocols, documentation, and compliance standards
• Manage supplier documentation and support supplier qualification processes
• Prepare and oversee export, shipping, and customs documentation
• Maintain accuracy of customer accounts, pricing structures, and order setup within ERP systems
• Act as a cross-functional point of contact, coordinating requests and driving resolution across departments
• Identify opportunities to improve processes, reduce errors, and increase efficiency

What We’re Looking For

• Bachelor’s degree in Business, Supply Chain, Finance, or a related field

(or equivalent combination of education and relevant experience)

• Strong organizational skills with a high level of attention to detail
• Ability to work cross-functionally and communicate effectively across teams
• Proficiency in Microsoft Excel (analysis, not just data entry)
• Solid understanding of costing, pricing, and basic financial concepts
• Experience working within manufacturing ERP systems (Macola experience a plus)
• Ability to prioritize, problem-solve, and manage multiple workflows simultaneously
• A proactive mindset. You take ownership and follow through

Who You Are

You take pride in your work and hold yourself accountable. You don’t just complete tasks, you look for ways to improve them. You’re someone others rely on because you consistently follow through, communicate clearly, and step in where needed to keep things moving.

Why Packgen

At Packgen, you’ll be part of a team that values hard work, accountability, and collaboration. This role offers the opportunity to make a real impact, build cross-functional expertise, and grow within a company that’s committed to delivering for its customers every day.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person