What are the responsibilities and job description for the Computer Technician position at LapFix, Inc?
Company Description :
LapFix, Inc. has provided professional technology services since 2005, specializing in Apple repair, data recovery, advanced component-level repair, and computer repair. Based in Alexandria, Virginia, LapFix supports both local and nationwide customers through in-person and mail-in service options. Our technicians provide diagnostic-led solutions for complex hardware failures, logic board and motherboard issues, storage and data recovery needs, and other computer-related problems. LapFix is committed to technical expertise, precise workmanship, and professional customer service for individuals and businesses.
Job Responsibilities:
- Technical Repairs & Data Recovery
- Diagnose and repair laptops, desktops, and MacBooks, including hardware and software issues.
- Perform advanced data recovery procedures on hard drives, SSDs, and flash storage devices.
- Soldering experience is a plus for motherboard repairs and component-level fixes.
- Customer Interaction & Communication
- Answer phone calls and provide professional customer service, explaining repair options and processes.
- Assist walk-in customers, accurately diagnosing issues and providing clear repair timelines.
- Maintain excellent written communication skills for documenting repair details and customer interactions.
- Social Media & Content Participation
- Engage in company social media activities, contributing technical insights and repair-related content.
- Help create educational or promotional content regarding repairs and data recovery processes.
- Leadership & Teamwork
- Serve as the primary point of contact for technical escalations within the team.
- Assist in training junior technicians and maintaining quality control standards.
Qualifications & Requirements:
- Proven experience as a computer technician, with a strong focus on laptop and MacBook repairs.
- Expertise in data recovery from failed hard drives, SSDs, and other storage media.
- Ability to solder and perform board-level repairs is a strong advantage.
- Excellent written and verbal communication skills – clear documentation and professional customer interaction are required.
- Familiarity with social media and willingness to participate in online content creation.
- Strong troubleshooting skills and ability to work independently.
- Must be reliable, detail-oriented, and capable of handling multiple tasks efficiently.
Preferred Qualifications:
- Prior experience in a lead technician or supervisory role.
- Industry certifications (CompTIA A , Apple Certified Mac Technician, etc.) are a plus.
- Experience using advanced diagnostic and repair tools.
Job Type: Full-time