What are the responsibilities and job description for the Customer Support Specialist position at Lantern Point Events?
Customers should not have to repeat the same story to three people. This Montgomery team is looking for a Customer Support Specialist who can listen once, record the details and move the request toward a real answer.
You will handle everyday questions by phone and message, update records and follow open cases. Training will cover the specific product or service, the questions you can resolve and the issues that need escalation.
One request at a time
- Confirm the customer’s need and the best way to respond.
- Resolve routine questions using current information and approved steps.
- Create clear case notes and assign the correct follow-up owner.
- Check unresolved requests and update customers before they need to call again.
- Share recurring issues that may point to a process or information gap.
- Verify customer identity through the approved process before discussing private account information.
- Review assigned open cases at the start and end of each shift so promised updates are not missed.
What we will notice
You should communicate clearly by phone and in writing, type accurate case notes and use good judgment with personal information. We need basic computer confidence and dependable attendance. Previous support experience is preferred but not required when an applicant can show strong service habits from another setting. Training will cover the specific product or service, common resolutions and the issues that must be escalated.
Availability
The Customer Support Specialist works on-site in Montgomery. Full-time employees will normally complete an eight-hour shift between 8:00 a.m. and 6:00 p.m., Monday through Friday. A consistent part-time schedule may be available. If Saturday service is confirmed, coverage would be a limited planned rotation, normally 9:00 a.m. to 1:00 p.m., rather than unrestricted weekend availability.
A complete answer has a record
The customer should understand what was resolved, what remains open and when the next update will arrive. The case record should allow another colleague to continue the work without asking the customer to repeat the story. During the first 60 days, you will practice routine scenarios, receive feedback on your notes and take ownership of a defined request queue. Success is measured through accurate resolution and follow-through, not call speed alone.
A straightforward next step
Apply through Indeed with a resume or complete work history and your reliable availability. Customer Support Specialist applicants will be assessed on communication and judgment using a realistic support scenario.
Pay: From $17.00 per hour
Expected hours: No more than 42.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Work Location: In person
Salary : $17