What are the responsibilities and job description for the Support Specialist position at Strobl Construction Company?
The Support Specialist provides responsive, knowledgeable assistance to customers and internal users, helping resolve issues, answer questions, and deliver a positive support experience across relevant channels.
Responsibilities
- Respond to customer and user inquiries by phone, email, chat, or other support channels.
- Investigate reported issues and provide clear, timely resolutions.
- Document support interactions, troubleshooting steps, and outcomes accurately.
- Escalate complex or unresolved issues to the appropriate teams.
- Follow established support procedures and service standards.
- Identify recurring issues and share feedback to help improve products and support processes.
- Maintain a professional, patient, and customer-focused approach in every interaction.
Family owned and operated construction company for over 70 years. Commercial construction business with returning customer base.