Chief Program Officer

Job Title: Chief Program Officer

Status: Full-time

Classification: Exempt

Job Location: Manhattan with occasional travel to different sites within the 5 boroughs

Work Schedule: Mon - Fri, 9 am - 5 pm, may be flexible depending on the site or agency needs

Salary: $200,000 - $225,000

Overview

Reporting to the Executive Director, the Chief Program Officer (CPO) will play a key role in optimizing Lanterns’ services and practices, working collaboratively to execute strategies, systems, policies, and initiatives across the organization and with funders and partner agencies. The ideal candidate will be a seasoned administrator and the strategic leader of Lantern’s residential programs-both emergency shelter and permanent supportive housing.  They will strengthen the use of data-driven and evidence-informed services, staff training and development and oversee our quality assurance measures. 

The CPO has an important role to play in stewarding relationships with internal and external partners, raising the agency’s profile and helping shape organizational structure in response to industry trends and developments in the field.

Job Description:

Program Management and Strategic Leadership

• Promotes an environment that embeds diversity, equity, inclusion, and accessibility, and fully integrates these values into the organizational culture.
• Fosters a workplace culture that inspires high-level performance, collaboration, accountability, and professional and respectful interactions; embeds best practices for effective feedback and communication at all levels of staff engagement. 
• With a trauma-informed approach and a client-centered focus, stewards Lantern’s program strategy through direct oversight of residential services, including case management, cross-building programs, and evidence-based models. 
• Creates and supports a high-performing culture across programs that align with Lantern’s core values. Fosters a team-based environment that motivates interdisciplinary staff to work collaboratively toward strategic vision and goals.
• Drives initiatives to introduce new programs and innovations for the benefit of Lantern’s staff and clients. 

Program Development, Quality and Evaluation

• Establishes short- and long-term goals for services design and implementation. 
• In collaboration with VP for Cross-Building Programs and Evaluation, assesses, evaluates, and aligns programs to ensure they are effective, impactful, and compliant with funder requirements and organizational mission.  
• Establishes program success metrics in collaboration with senior staff, quality assurance staff, and developers of evidence-informed practices. Ensures that services are structured to meet the intended goals and objectives of the program and maximize tenant participation and progress.
• Creates and monitors transparent, agency-wide data dashboard with QA team for use across buildings and programs. Develops and cultivates a data-driven culture prioritizing continuous improvement across different programs and departments.  
• Presents impact data and implications to executive leadership and fund development team, ensuring that stewardship of programs funded through philanthropic partners is supported and advanced by evidenced outcomes.
• In collaboration with Finance and Fund Development teams, ensures existing program expenditures are aligned with contractual requirements.  

Training and Professional Development

• Leads, coaches and mentors a dynamic team of approximately seven direct reports from senior leadership and provides regular feedback so that key staff can continuously improve their supervision and mentoring skills. 
• Works closely with senior management and HR to analyze staff development needs, create new training programs, and modify or improve existing programs to ensure fidelity to service delivery models.
• Facilitates professional development by identifying opportunities for staff to engage with industry peers. 

Partnerships and Organizational Impact 

• Promotes Lantern’s programs in the public sphere. Represents Lantern on relevant committees and task forces, as well as speaking engagements, conference panels and trainings.
• Works closely with the Executive Director to cultivate partnerships with philanthropic organizations, corporations, and local service providers. Helps research, conduct outreach, and secure program funding and other forms of material support. 
• Assists in various organizational development activities such as all-staff meetings and outings; drafting of statements pertaining to mission, diversity, equity and inclusion (DEI), and values; and use of social media outlets.

Qualifications:

• Master’s degree required; additional advanced degree and/or licensures/certifications are preferred.
• A minimum of 15 years of progressively responsible human service sector experience, and 10 years in a leadership role. 
•  Demonstrated experience in program innovations, supervision, clinical oversight, funders relationships and fiscal management.
• Expertise in developing and monitoring metrics to measure programmatic outcomes for homeless services, mental health/substance abuse services, housing services or other related fields. 
• Excellent writing and interpersonal skills.
• Ability to collaborate with a dynamic leadership team to manage within a rapidly growing organization. 
• Strong community relationships in New York City, across government sectors, preferably with an emphasis on health and human services.
• Adaptable and able to multitask and work within a fast-moving environment, while also driving toward clarity and solutions. 
• Demonstrated resourcefulness in setting priorities and guiding investment in people and systems with the greatest quality and impact.

Note: 

Candidates being considered for the position must sign a release form for Lantern Community Services to perform a criminal background check. Lantern Community Services provides equal employment opportunities to all employees and applicants for employment, and we strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.