What are the responsibilities and job description for the Front Desk Agent position at Lanier Islands?
SUMMARY
The Front Desk Agent serves the guests at Lanier Islands Legacy Lodge in a professional manner, maintains guests records in an orderly manner, and works with others in anticipating and servicing guests' needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and check in all guests.
- Assist in all guest needs and requirements, anticipating them when possible.
- Maintain correct room status at all times, keeping Housekeeping informed of all changes.
- Assist guest in making future reservations.
- Maintain knowledge of all current policy and procedures.
- Assist with arrival/departure.
- Be an ambassador for Lanier Islands by assisting guest with other island activities.
- Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or GED
- Prior experience working in hotels/resorts preferred but not required.
LANGUAGE SKILLS
- Ability to comprehend and communicate either verbal in English and non-verbal methods.
- Ability to read and comprehend simple instructions, short correspondence, and memos in English and respond in writing
- Ability to read and interpret general business document or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers and associates.
MATHEMATICAL SKILLS
- Ability to add, subtracts, multiply, and divides in all units of measure using whole numbers and decimals.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions
- Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to deal with standardized situations with only occasional or no variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, crawl, push or pull. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and taste and smell. The employee must regularly lift and /or move up to 25 pounds. Specifically vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Position may require the use of a motor vehicle or golf cart to perform essential job functions. Applicants must have driver’s license and satisfactory Motor Vehicle Report (MVR).
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemical, and extreme heat or cold. The noise level in the work environment is usually moderate.