What are the responsibilities and job description for the Warehouse Quality Representative - Life Science Div 2nd Shift position at Langham Logistics, Inc?
Summary
The Quality Representative contributes to meeting Langham Logistics goals of exceptional Client service, quality, process improvement, and profitability by performing the following tasks:
- Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;
- Gathering all applicable information to determine if a shipment has a discrepancy
- Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
- Collaborate among departments on discrepancies or questions for deviating material
- Assisting the Quality Manager with projects;
- Ensuring proper Client communication as it relates to Quality issues according to the SOPs and/or the Client Quality Agreement.
- Performing accurate inventory counts, identifying and tracking errors, and communicating with external and internal stakeholders to support case management.
Key Outcomes Expected
The Quality Representative is expected to:
- Work according to Langham Logistics company values, policies and procedures;
- Meet established quality and productivity metrics;
- Keep work areas neat and clean;
- Accept or reject material based on quality/regulatory standards and Client requirements;
- Physically check all incoming and outgoing materials for damage and other discrepancies;
- Identify and report discrepancies between paperwork/orders and physical product delivered;
- Initiate and oversee quality records in QT9;
- Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area;
- Ensuring proper documentation for client communication as it relates to discrepancies and damages
- Provide courteous, professional service to both internal and external stakeholders;
- Present a positive image of Langham Logistics.
Critical Skills, Knowledge and Behaviors
- Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
- Analytical Skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
- Teamwork - ability to establish professional relationships and rapport with internal and external peers and management.
- Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
- Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format
- High detail orientation and accuracy.
Education and Experience
- High school diploma or GED required.
- 1-2 years’ experience in Quality Control or related field within a GMP facility
- Forklift experience a PLUS
Work Environment and Physical Demands
Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).