Veterinary Receptionist

Department: Receptionists

Location: Knoxville, Tennessee

Compensation: $15.00 - $18.00 / hour

Description

Lange Animal Hospital is a well-established veterinary practice located in Knoxville, TN, known for providing high-quality care for pets in a compassionate and friendly environment. Our team of skilled veterinary professionals is dedicated to supporting the health and well-being of our patients, and we’re looking for a motivated Veterinary Receptionist (Client Service Representative/CSR) to join our growing team. If you are passionate about veterinary care and have industry experience, we would love to hear from you!

As part of the Innovetive Petcare family, Lange Animal Hospital offers a supportive environment with access to a range of professional development opportunities, including training, certifications, and leadership roles. We are looking for someone with experience in the veterinary industry who is eager to help support our hospital’s growth and maintain our high standards of care.

As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your primary role will be to manage client interactions, ensure smooth patient flow, and provide administrative support to our clinical team.

📍 Knoxville, TN | 💲 $15–$18/hr |

Key Responsibilities

Client Interaction & Customer Service:

• Greet and check in clients and patients in a friendly and professional manner.
• Answer phone calls, schedule appointments, and assist clients with questions regarding services, pet care, and billing.
• Provide clients with information about their pet’s health, procedures, and appointments in a clear, compassionate way.

Appointment Scheduling & Client Coordination:

• Coordinate appointment scheduling, ensuring efficient use of the hospital's time and resources.
• Process and track medical records, client communications, and billing information accurately.
• Manage client concerns or complaints and escalate issues to the hospital management team when needed.

Administrative Duties:

• Handle front-desk tasks, such as filing, record-keeping, and managing the flow of patient records.
• Process payments, process insurance claims, and manage transactions.
• Ensure proper organization of medical records and assist in keeping clinic files and documents up-to-date.

Support to Veterinary Team:

• Assist the clinical team by ensuring patients are checked in and ready for appointments on time.
• Help maintain a clean and organized reception area, ensuring the hospital environment is welcoming to clients and patients.

Team Collaboration & Office Efficiency:

• Collaborate closely with veterinary assistants, technicians, and veterinarians to ensure the smooth flow of patients throughout the hospital.
• Maintain office supplies and equipment, ensuring everything is stocked and in good working condition.
  
  

Skills, Knowledge & Expertise to be Successful

Experience:

• Minimum of 3 years in a client service, customer support, or front desk role
• At least 1 year of experience in a veterinary, animal care, or medical setting preferred (but not required for strong candidates with transferable skills)

Education:

• High school diploma or equivalent required

Client Communication & Relationship Building

• Strong verbal and written communication skills, with the ability to clearly explain services, procedures, and next steps to clients
• Professional, compassionate, and empathetic approach when interacting with pet owners
• Ability to build trust and create a positive client experience from first contact to follow-up

Customer Service Excellence & Multitasking

• Proven ability to manage a high volume of calls, appointments, and client inquiries in a fast-paced environment
• Strong multitasking and time management skills, with the ability to stay organized under pressure
• Solution-oriented mindset with a friendly, approachable attitude

Attention to Detail & Organization

• High level of accuracy when managing medical records, scheduling appointments, and updating client information
• Ability to maintain organized, thorough, and compliant documentation

Team Collaboration

• Positive, team-first attitude with a willingness to support colleagues across departments
• Ability to contribute to a collaborative, supportive, and efficient hospital environment
  
  

What We Offer

As a member of the Innovetive Petcare family, Lange Animal Hospital offers a comprehensive benefits package to help support your health, career, and work-life balance, including:

• Competitive Pay: Hourly wage of $15-18/hr based on experience.
• Health & Wellness Benefits:
  • Medical, dental, and vision insurance options to keep you and your family healthy.
  • Access to telemedicine services and mental health resources.
• Professional Development:
  • Paid Continuing Education (CE) Time Off and financial support for CE courses to help you stay current in the veterinary field.
  • Opportunities for career growth within the organization, whether as a veterinary assistant, technician, or in leadership roles.
  • HeadStart Program: Tuition reimbursement for those completing an AVMA-accredited veterinary technology program.
• Paid Time Off (PTO): to support your work-life balance.
• Veterinary Discounts: Discounts on pet care, medications, and hospital services for your pets.
• Room for Growth: Opportunities to advance into other roles, including veterinary assistant, technician, or leadership positions, with ongoing mentorship and support from the Innovetive Petcare family.