Treatment Coordinator

Are you an experienced dental professional who enjoys connecting with patients, discussing treatment, and helping people feel confident about their dental care? Lane & Associates Family Dentistry/NCOSO is looking for a Treatment Coordinator to join our Cary Tryon Oral Surgery Orthodontics team!

We are looking for someone with previous dental experience who understands the pace of a dental office, knows how to build trust with patients, and can confidently guide patients through their treatment journey.

What You Will Do:

As a Treatment Coordinator, you will be an important part of both the patient experience and the success of the practice. You will:

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.


• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.


• Help maintain productive provider schedules by effectively coordinating patient appointments.


• Check patients in and out with professionalism and attention to detail.


• Present and review treatment plans with patients while helping them understand their recommended care and financial options.


• Verify insurance coverage and eligibility and assist patients with understanding their benefits.


• Collect payments and follow established financial policies and procedures.


• Accurately enter and update patient demographic and insurance information 


• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.


• Maintain a clean, organized, and welcoming reception and waiting area.


• Collaborate with doctors and team members to provide an exceptional patient experience.


• Perform additional duties as assigned to support the overall success of the practice.

What We Are Looking For:

This position is ideal for an experienced dental professional who is ready to bring their knowledge and experience to a new team.

We are looking for someone who has:

• Previous experience in a dental office


• Experience as a Treatment Coordinator, Dental Receptionist, or similar dental administrative role


• Oral Surgery and/or Orthodontics experience is preferred


• Knowledge of dental terminology and common dental procedures


• Strong communication and interpersonal skills


• Excellent organization and attention to detail


• A patient-first mindset with commitment to excellent customer service


• The ability to work collaboratively with team members


• A positive, professional, and dependable demeanor


• High School Diploma and/or GED

What You Can Expect From Us

At Lane & Associates, we believe our team members deserve to feel valued and supported.

Our benefits and perks include:

• Comprehensive insurance coverage after 90 days to include Health, Vision, Dental, Life, FSA, Disability Insurance, and more!


• Competitive pay!


• 401(k) Employer Contribution Plan!


• Quarterly Performance Bonus Opportunities!


• Paid Training Classes!


• Paid Time Off and Paid Holidays!


• Fridays Off at 2 PM!


• Uniform Allowance!


• Employee Assistance Program!


• Team Events, Giveaways and Social Campaigns!


• Birthday and Work Anniversary surprises from the owners!


• Volunteer Opportunities through our Smile Squad!


• Exclusive Team Perks and Experiences: Lane & Associates is also the Official Team Dentist of the Carolina Hurricanes ,Durham Bulls, NC Athletics, and the Campbell Camels; giving our team access to unique experiences and company perks.

Why Lane & Associates?

We are a growing dental organization, but our focus remains on the people who make our practices successful. We want experienced dental professionals to have the opportunity to build a career, not simply take another job.If you are someone who takes pride in your work, enjoys helping patients, and wants to be part of a team that recognizes your experience and contributions, we would love to hear from you!

Apply today and take the next step in your dental career with Lane & Associates Family Dentistry/NCOSO!