What are the responsibilities and job description for the Orthodontic Treatment Coordinator position at Lane & Associates Family Dentistry?
Now Hiring: Orthodontic Treatment Coordinator | Dunn
We are currently looking for an experienced Orthodontic Treatment Coordinator to join our warm, welcoming, and supportive team in Dunn!
Key Tasks & Responsibilities Include:
- Answer and manage a multi-line phone system while providing exceptional customer service to patients and families.
- Welcome patients and visitors with a friendly, professional, and positive attitude.
- Schedule, coordinate, and confirm appointments for our Orthodontist to ensure efficient daily operations.
- Maintain organized and productive provider schedules by minimizing gaps and maximizing appointment availability.
- Collect, process, and post patient payments in accordance with company financial policies and procedures.
- Present treatment plans and clearly explain insurance benefits, payment options, and estimated out-of-pocket costs.
- Accurately enter, update, and maintain patient records in Dolphin software.
- Ensure the front office, reception area, and patient lobby remain clean, organized, and welcoming.
- Collaborate with team members to create a positive patient experience and supportive work environment.
- Perform other duties as assigned.
What You Bring to the Team:
A minimum of 1–2 years of dental front office experience
Experience in Orthodontics is a plus
Strong communication and customer service skills
Great organizational skills and attention to detail
A positive attitude and team player mentality
Proficiency with computers and practice management software (Dolphin is a plus!)
High School Diploma or GED
Ability to lift up 15 - 20 lbs.
Benefits That Make You Smile
Competitive pay!
Insurance Coverage Plans – Health, Vision, Dental, Life, Disability, FSA & more!
401(k) Employer Contribution Plan (after 90 days!)
Quarterly Performance Bonus Opportunities!
Employee Assistance Program!
Uniform Allowance!
Paid Time Off & Paid Holidays!
Fridays off at 2 PM!
Volunteer opportunities with our Smile Squad to earn awesome prizes!
Fun team events, giveaways & social campaigns year-round!
Birthday and Work Anniversary surprises sent directly from our owners!
Employee discounts at major retailers!
and so much more!