What are the responsibilities and job description for the Owner-Operator Support & Success Specialist - Transportation and Logistics position at Landstar System, Inc.?
What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Onsite in Carnesville, GA
Schedule: Monday – Friday, 8am-5pm
Salaried Exempt
What work will you perform?
As an Owner-Operator Support & Success Specialist, you will play a vital role in supporting Landstar’s Owner-Operators (Business Capacity Owners or BCOs). In this position, you will help establish clear revenue expectations, resolve operational questions and concerns, and conduct thorough post-orientation follow-ups to ensure ongoing success. You will collaborate closely with BCO Advisors, maintain accurate records in iSeries 400, and facilitate effective communication between BCOs, their advisors, CABS (Continued Awareness of Business and Safety) Coordinators, and Landstar Agents.
Essential Responsibilities:
- Establish revenue expectations and provide solutions to operational questions or concerns.
- Conduct post-orientation follow-ups to assess and support ongoing BCO needs.
- Facilitate communication between new BCOs/Operators, advisors, CABS, and agents; assist with issue resolution.
- Update contractor, tractor, and operator records in iSeries 400 and maintain accurate documentation.
- Recommend improvements to orientation/CABS programs and serve as backup for Orientation and CABS Coordinators, including classroom instruction, contract renewals, hazmat recertification, and issuing ELDs.
- Educate BCOs on key Landstar tools and resources, including LandstarOnline, Load Alerts, Lane Match, IVR cards, Profit & Loss tools, and business success applications.
- Handle incoming calls and visits, participate in weekly orientation retention calls, and assist with safety meetings (occasionally after business hours).
- Facilitate problem resolution between agents and BCOs and perform Hours-of-Service reviews as needed.
- Support the driver simulator program and assist with special projects or other assignments as required
Minimum Experience and Qualifications:
- High school diploma or GED
- 1 year of customer support, transportation experience, or a combination of thereof
Preferred Experience and Qualifications:
- 1 year of leadership experience
- 1 year experience Owner Operator support
Knowledge, Skills, and Abilities:
- Exceptional organizational skills and the ability to motivate and engage others
- Ability to work effectively in a complex, fast-paced, and occasionally high-pressure environment
- Proficiency in data entry, iSeries 400, internet navigation, and Microsoft Office applications
- Working knowledge of Word, Excel, and PowerPoint
- Excellent verbal and written communication skills
- Strong multitasking and time-management abilities; able to work with minimal supervision
- Ability to lift or move 25-50 lbs.
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.