Director of Technology

Position Summary

The Director of Technology provides strategic leadership and operational oversight for the Bank’s technology infrastructure, systems, support services, vendor relationships, access governance, and technology initiatives. This role develops and executes the Bank’s technology roadmap, leads the Information Technology team, manages technology budgets and vendor relationships, and partners across the organization to deliver secure, reliable, and scalable technology solutions that support business objectives, regulatory expectations, employee productivity, positive customer experience, and organizational performance.

Essential Functions

Strategic Technology Leadership

• Develop and execute a multi-year technology roadmap aligned with the Bank’s strategic objectives, industry trends, emerging risks, innovation opportunities, and executive leadership priorities.
• Recommend and maintain the appropriate balance of outsourced and internally managed technology responsibilities to optimize service quality, cost effectiveness, accountability, risk management, and organizational capability
• Establish departmental goals, key performance indicators (KPIs), and technology standards.
• Evaluate emerging technologies, including artificial intelligence, automation, and advanced analytics, and recommend opportunities that improve operational effectiveness, productivity, risk management, customer experience, and business performance.
• Support the implementation and governance of artificial intelligence technologies and related controls to ensure alignment with business objectives, information security standards, regulatory expectations, and ethical use requirements.
  
  

Leadership and Talent Development

• Hire, develop, coach, retain and lead the Information Technology team.
• Foster a culture of collaboration, service excellence, continuous improvement, innovation, and professional development.
• Establish clear performance expectations and accountability measures and address any deficiencies in a timely manner.
• Prioritize resources and workloads to effectively support business needs and organizational objectives.
  
  

Technology Operations Excellence and Infrastructure

• Oversee the performance, availability, reliability, and scalability of the Bank's technology infrastructure, network environment, telecommunications, hardware, software, and related systems.
• Ensure efficient, timely, high-quality IT support services that mitigate risk and meet employee needs across the organization.
• Lead technology projects, system implementations, upgrades, integrations, and process improvement initiatives.
• Coordinate technology incident management, root-cause analysis, disaster recovery testing, and business continuity support activities.
• Maintain operational excellence through effective change-management, documentation, monitoring, and service delivery practices.
• Ensure technology systems, services, data quality practices, and system integrations are accurate, reliable, available, and well documented.
• Maintain strong technology governance, documentation, and audit readiness.
• Drive execution and accountability in a regulated banking environment.
  
  

Information Security and Access Governance

• Partner with Risk Management, Compliance, and business leaders to support cybersecurity initiatives, technology risk management processes and appropriate governance, oversight, and risk management practices related to artificial intelligence and emerging technologies.
• Maintain accountability for enterprise access governance, including user provisioning, deprovisioning, role-based access controls, privileged access oversight, and periodic access reviews.
• Ensure consistent access management standards and practices are maintained across enterprise systems.
• Support regulatory examinations, audits, risk assessments, and remediation efforts related to technology controls.
  
  

Vendor and Financial Management

• Lead and own relationships with technology vendors, managed service providers, consultants, and technology partners, including business reviews, expected outcomes, supplier performance expectations, accountability measures, and overall relationship governance.
• Evaluate outsourced service provider performance, internal team capabilities, and strategically lead value-added reseller relationships to optimize service quality, cost effectiveness, accountability, technology spend, licensing, procurement strategy, and contract value, and overall vendor performance.
• Monitor vendor performance and ensure compliance with service level expectations and contractual obligations.
• Develop, manage, and administer the Information Technology budget, including operational expenses, capital expenditures, software licensing, and technology investments, ensuring responsible stewardship of resources and adherence to approved budget allocations.
• Evaluate and recommend technology investments that improve operational efficiency, security, scalability, and business performance.
  
  

Operational Excellence

• Serve as the primary liaison between Information Technology, executive leadership, and business units to understand operational needs, identify technology solutions, and communicate initiatives, risks, priorities, and project status to technical and non-technical stakeholders.
• Make strategic and operational decisions using data, risk assessments, business objectives, cost considerations, regulatory requirements, and accountability for departmental and organizational outcomes.
• Maintain knowledge of applicable banking regulations, technology controls, cybersecurity expectations, industry best practices, Bank policies, governance standards, and access governance requirements, and support related examinations, audits, reviews, and remediation efforts.
• Identify and implement process improvements to enhance efficiency, reduce errors, and strengthen operational effectiveness.
• Maintain reliable and predictable onsite and remote work attendance to meet business and customer needs.
  
  

Culture and Values

• Demonstrate respect for others by fostering an inclusive, collaborative, and professional work environment.
• Embrace curiosity by seeking to learn, improve, and identify opportunities for growth and innovation.
• Act with integrity by maintaining accountability, following policies and procedures, and doing what is right for customers, colleagues, and the Bank.
• Promote authenticity through honest and forthright communication as well as transparency.
• Strengthen unity by working cooperatively across teams, supporting shared goals, and contributing to a positive culture.
  
  

Competencies

• Leadership & Talent Development
• Cybersecurity & Risk Management
• Business Acumen
• Financial Stewardship
• Communication & Executive Presence
• Change Leadership & Collaboration
• Technology Strategy & Continuous Improvement
• Data Governance, System Integration & Innovation
• Vendor Management
• Access Governance & Controls
  
  

Supervisory Responsibilities

This position is responsible for leading, coaching, developing, and managing assigned team members. Responsibilities include workforce planning, hiring, onboarding, performance management, Associate development, succession planning, Associate engagement, retention, recognition, and addressing performance concerns in partnership with Human Resources.