What are the responsibilities and job description for the Full Time Event Inquiry Specialist position at Landmark Hospitality?
Event Inquiry Specialist
By Landmark is hiring a confident, phone-savvy communicator for our Event Inquiry Specialist role. This is an entry-level position focused on connecting with couples and clients who inquire about hosting events at our venues. You’ll be the first point of contact, responding to inbound leads via phone, text, and email to guide them through their initial planning steps and schedule venue tours.
While you’re not selling weddings, you are setting the tone for one of the most exciting parts of the planning process: choosing the perfect venue. If you're organized, quick on your feet, and enjoy guiding conversations, this could be the perfect fit.
Why Landmark?
By Landmark owns and operates iconic restaurants, boutique hotels, and event venues in New Jersey and Pennsylvania, including Liberty House, Hudson House, Stone House, Ryland Inn, Logan Inn, and Elkins Estate. We’re passionate about creating unforgettable experiences and that begins with the very first inquiry.
What You’ll Do
- Respond promptly to wedding and event inquiries via phone, email, and text
- Speak with couples and clients to understand their vision, preferences, and priorities
- Schedule venue tours and guide leads to the best-fit Landmark property based on style, size, location, and availability
- Actively recommend multiple Landmark venues when appropriate to increase tour bookings and help couples compare options
- Use internal systems to log communication and manage appointment schedules
- Follow up to ensure no lead falls through the cracks
- Collaborate with our sales teams to ensure smooth transitions after a tour is booked
What We’re Looking For
- 2 years of experience in customer service, phone-based communication, or scheduling
- Strong phone presence, you enjoy connecting with people and can build rapport quickly
- Quick learner who can absorb venue details and pivot conversations based on client needs
- Comfortable managing multiple conversations and tasks at once in a fast-paced environment
- Experience with email, texting platforms, CRMs, or scheduling tools
- Self-motivated, detail-oriented, and comfortable working independently
- Bonus points for call center experience
Location & Schedule
- In-person at our by Landmark headquarters in Plainfield, NJ
- Opportunity for work from home on weekend shifts
- Weekend availability required (as most couples inquire during weekends)
If you’re…
- A confident communicator who thrives on the phone
- Organized and energized by helping people take action
- Interested in hospitality and love being part of a team that creates memorable experiences...
…we’d love to hear from you.