What are the responsibilities and job description for the Business Operations Coordinator position at Landing?
About the Role:
We are looking for a Business Operations Coordinator to join our team at Landing in our Birmingham, Alabama, headquarters! This is an in-office role, and remote work is not available. This role will tackle cross-functional, high-impact projects to drive best business practices. Responsibilities include diagnosing root problems across the business, implementing process changes, and working with business leaders to improve our processes.
About the Team:
You’ll join a team of talented individuals that are building a startup to improve the way people live and will be able to make all kinds of things happen without limits.
Our Values:
We look for people who embody our key values: accountability, entrepreneurship, authenticity, and a service-first mindset. We believe these shared attitudes foster the best results not just for our internal teams but also for our members.
What You'll Do:
- Tackle high-impact projects both within and across operations teams
- Partner with cross-functional stakeholders to increase transparency and drive operational excellence across the business
- Diagnose and remedy process inefficiencies across the business
- Drive process and performance improvements across property onboarding, from deal signature to live unit
- Provide accurate and insightful analysis and reporting on operational performance, and make the numbers visible where work actually happens, so problems surface before someone has to go looking for them.
- Create clear dashboards highlighting team performance against goals for all key metrics
- Onboard properties to ensure accurate information and seamless operations
Example Projects:
- Installations: How do we build a single install tracker with real-time visibility so all stakeholders operate out of one system of record from deal signing to live unit?
- Field Operations:: How do we deliver exceptional service in subscale markets?
- Corporate Housing: How do we ensure consistent and accurate completion of quality inspection forms across 20 different corporate housing companies?
- Sales: How do we sign more partnerships?
What You Need:
- Availability to work in our headquarters in Birmingham, Alabama. This is not a remote role.
- Demonstrated experience in prioritization of deliverables and tasks and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
- Highly analytical ability, can leverage unorganized data into actionable insights, and then build and own processes built on those insights
- Experience in cross-functional business roles
- Super written & verbal communication
- Certification(s) in project management, quality management, agile methodology and/or Six Sigma preferred
Compensation & Benefits
- Competitive salary Stock Options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- $750 in Landing Stays
Salary : $65,000 - $75,000