Support Engineer – AV Operations Consultant

Company Overview:

A global alternative investment management firm with a multi-strategy approach is seeking a Support Engineer for their UCC team. This role focuses on managing voice, video, and AV communications and conferencing solutions for employees globally.

Job Responsibilities:

• Provide technical support for on-site AV equipment, including troubleshooting, repair, and preventative maintenance.
• Ensure all AV systems are functioning optimally in conference rooms and event spaces.
• Monitor and maintain backend AV infrastructure systems to ensure reliability and performance.
• Set up, test, and manage AV equipment in conference rooms to enable seamless meetings and presentations.
• Provide real-time troubleshooting for issues during meetings, including video conferencing and audio disruptions.
• Collaborate with facilities and IT teams to ensure conference rooms meet AV standards and user requirements.
• Coordinate and execute AV setups for live and hybrid events, including town halls, webinars, and training sessions.
• Operate AV equipment during events, ensuring high-quality audio and video performance.
• Work closely with the Engineering team to implement system upgrades, changes, and new AV solutions.
• Serve as an escalation point for Tier 1 and Tier 2 support teams, resolving complex AV-related issues.
• Provide feedback to engineering teams on recurring issues and user needs to improve system design and functionality.
• Conduct morning readiness checks and report findings to the team to prepare for the day.
  
  

Qualifications:

• Minimum 3 years of operations experience with conferencing and audio-visual technology.
• Proficiency with conferencing and collaboration platforms, including WebEx, Zoom, Microsoft Teams, and Google Meet.
• Strong experience with room-based conferencing systems, including Cisco Telepresence, Room Series, and DTEN.
• Expertise with AV control systems, DSPs, and peripheral devices (e.g., Crestron, QSC, Lightware, Shure).
• Knowledge of AV networking protocols and technologies, including IP-based AV systems, video over IP, and audio networking.
• Experience with inventory management and asset tracking systems for AV equipment and components.
• Ability to document new procedures, maintain troubleshooting records, and create operational instructions for all systems under management.
• BS in computer science or related field, or equivalent experience.
• Familiarity with Cisco voice and video infrastructure is preferred.
• AV Certifications: Dante Level 1 & 2, Q-SYS Level 1 & 2, CTS are preferred.
  
  

Compensation: Pay Rate: $60 – $65/hr

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