What are the responsibilities and job description for the Contact Center Representative position at Landing Point?
Company Overview:
A public retirement system serving over 215,000 members, focused on providing retirement, disability, and death benefits to New York City educators. The organization is seeking a Contact Center Representative to deliver exceptional customer service to its members.
Job Responsibilities:
The post Contact Center Representative appeared first on Landing Point.
A public retirement system serving over 215,000 members, focused on providing retirement, disability, and death benefits to New York City educators. The organization is seeking a Contact Center Representative to deliver exceptional customer service to its members.
Job Responsibilities:
- Answer all service center calls and respond to members' questions while providing exceptional service across all communication channels (telephone, email, chat).
- Comprehend and review details of existing/historical data regarding inquiry in system to provide members with necessary information.
- Respond and resolve all member inquiries and requests on first contact to avoid follow-up and other assistance.
- Research and examine all relevant information to assess validity of concern, determine possible causes and resolutions.
- Manage difficult and/or emotional customer situations, respond promptly to customer needs, and solicit customer feedback to improve service.
- Work as an active member of the team to minimize customer hold time and reduce call-backs and escalations.
- Utilize good judgment and possess the ability to handle highly confidential material and information.
- Perform other duties as required.
- Demonstrated customer service background in member benefits, sales, fast-paced retail, banking or related environment.
- Proficiency in Microsoft Office Suite and Automatic Call Distribution System (ACD).
The post Contact Center Representative appeared first on Landing Point.
Salary : $20 - $22
