What are the responsibilities and job description for the Plastic Surgery Sales Specialist | Patient Care Coordinator position at Landford Plastic Surgery?
**Plastic Surgery Sales Specialist | Patient Care Coordinator**
*Landford Plastic Surgery*
*Chevy Chase, Maryland*
*Compensation: $75,000 base salary monthly performance-based bonuses | $100,000 annual earning potential*
**Job Summary:**
We are seeking a highly motivated Plastic Surgery Sales Specialist | Patient Care Coordinator to join our team at Landford Plastic Surgery. This is a patient-facing sales-driven role focused on building trust, guiding prospective patients through their surgical journey, and converting consultations into booked procedures. The ideal candidate is confident in relationship-based sales, excels at delivering a luxury-level patient experience, and thrives in a fast-paced environment where attention to detail, communication, and follow-through are essential. From the first inquiry to post-procedure care, this individual will play a key role in driving practice growth while ensuring every patient feels informed, supported, and cared for.
**Key Responsibilities:**
Patient Experience Excellence
- Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
- Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
- Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures
Patient Care
- Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step
- Provide cost estimates, collect deposits and payments and schedule procedures
- Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience
- Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed
- Provide superior customer service throughout every touchpoint
Administrative Duties
- Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses
**Qualifications**
- Preferably 2 years experience in a sales or customer/patient-facing role preferably within medical aesthetics
- Foundational knowledge of plastic surgery
- Strong negotiating skills to persuade and influence others
- Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
- Passion for providing white-glove customer service and creating memorable patient experiences
- High attention to detail and ability to multi-task in a fast-paced environment
- Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals
- Participates and works well in a team-based environment
- A professional, polished appearance and demeanor with a proactive approach to problem-solving
**What We Offer:**
- Competitive base salary with monthly performance-based incentives to increase overall compensation.
- Paid time off
- Paid holidays
- Comprehensive benefits package
- Professional growth and development opportunities
Salary : $100,000