What are the responsibilities and job description for the Front Desk Coordinator position at NOVA Plastic Surgery and Dermatology?
Overview
Nova Plastic Surgery and Dermatology, is seeking a professional, friendly, and highly organized Front Desk Coordinator to join our team. In this full-time role, you will be the first point of contact for our patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service. Weekend and evening availability is required.
Key Responsibilities
- Greet patients and visitors with professionalism, warmth, and efficiency.
- Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.
- Schedule appointments for all providers across all locations.
- Convert new leads into appointments and complete thorough follow-up with prospective patients.
- Maintain a clean, organized, and efficient front desk and lobby environment.
- Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.
- Assist with administrative and office tasks that support smooth day-to-day operations.
- Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.
- Uphold strict confidentiality and compliance with all HIPAA regulations.
Required Qualifications
- Associate’s degree or 3 years of relevant front office or administrative experience.
- Previous experience in a medical front desk, receptionist, or customer service role.
- Strong verbal and written communication skills.
- Ability to multitask effectively in a fast-paced setting.
- Exceptional attention to detail and ability to prioritize tasks.
- Professional appearance, positive attitude, and a strong patient-service mindset.
- Experience with scheduling software or EMR systems preferred.
- Comfortable managing a high volume of phone calls and patient inquiries.
Work Environment
- Fast-paced, patient-centered setting with a focus on high-quality care.
- Predominantly will work at SkinLab; must be comfortable working at other locations as needed.
- Supportive, collaborative team culture with an emphasis on professionalism and positivity.
Additional Requirements
- Weekend availability is required
- Strong commitment to providing an exceptional patient experience.
- Submission of three professional references.
If you are passionate about delivering exceptional service and want to be part of a high-energy, growing practice, we invite you to apply and join the NOVA Plastic Surgery and Dermatology team!