What are the responsibilities and job description for the Plastic Surgery Medical Assistant position at Landford Plastic Surgery?
**Medical Assistant / Patient Experience Specialist **
*Landford Plastic Surgery / Wilmina Landford, MD*
*Bethesda, Maryland*
**Job Summary:**
Join a plastic surgery and wellness practice committed to delivering luxury, patient-centered care. We're looking for a Medical Assistant / Patient Experience Specialist who is passionate about aesthetics, wellness, and providing white-glove service from consultation to post-op recovery. If you're a proactive, polished professional who thrives in a fast-paced, patient-facing medical environment—this could be your perfect fit.
**Key Responsibilities:**
Clinical Support:
- Greet and guide patients through every step of their visit
- Prepare treatment rooms for both surgical and non-surgical procedures
- Assist the provider during exams and treatments
- Anticipate and prepare necessary instruments and supplies
- Maintain cleanliness and readiness of exam rooms between appointments
- Support the surgeon during surgical planning visits
Administrative Duties:
- Collect and document patient medical history and treatment details
- Ensure accurate charting and maintain patient journey checklists
- Help schedule and coordinate appointments for new and returning patients
- Educate patients about aesthetic and surgical procedures
- Respond to patient inquiries via phone and text
- Retrieve and upload medical records, imaging, and clearance documents
Qualifications:
- Experience in patient care or as a medical assistant (plastic surgery, dermatology, or aesthetics preferred)
- Strong attention to detail and excellent documentation skills
- Comfortable assisting with clinical care and minor procedures
- Warm, professional presence with a passion for beauty and wellness
- Able to multitask, stay organized, and adapt in a dynamic setting
- Proficient with EMRs and digital communication tools
- Bilingual (English/Spanish) a plus, but not required
What We Offer:
- A dynamic and supportive environment within a highly respected practice
- Paid time off
- Paid holidays
- Comprehensive benefits package
- Professional growth and development opportunities
Expected Schedule:
- This is a hybrid position. You will work in-office on Tuesdays and Fridays, and remotely on Mondays, Wednesdays, and Thursdays
- Hours: Monday–Friday, 8:30 AM – 5:00 PM
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If you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.