SERVICE MANAGER

O’Brien Auto Group is looking to expand and is searching for a Service Manager at Jaguar, Land Rover of Tacoma.

We are looking for a candidate who is willing to join the Family-Owned growing business. We are searching for a Motivated, energetic, result driven applicant who has managed over 25 employees. The perfect applicant will have 2-5 years of dealerships management experience specifically with Ignite or Reynolds/Reynolds. This is a world class opportunity to join our company and continue your career into the future. Applicant must have dealership department management experience of at least 25 employees.

This position will pay $5,000 plus commission per month. Subject to eligibility requirements, we offer the following benefits:

• • Bonuses
  • Vacation – based on hire date and paid based on position.
  • Medical/Dental/Vision/RX
  • Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
  • 401(k) plus company match

Responsibilities to Include:

• Forecast goals and objectives for the department and strive to meet them.
• Attend managers meetings.
• Understand, comply and train employees while keeping abreast of with Federal, State, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right to know, etc.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meeting with department employees to discuss activities and problems of mutual interest.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Ensure Compliance of all company policies for department
• Account for all documents; ensure none are missing.
• Monitor repair order trends, such as number of repair orders completed, numbers of items per repair order, dollar sales per repair order, dollar sales per service writer, etc.
• Quality check completed jobs or delegate a responsible party (service manager is ultimately responsible). Randomly check car’s ROs to ensure jobs are completed correctly.
• Follow up on parts department orders to ensure parts availability.
• Make sure all repair orders are getting closed.
• Manage warranty and ensure no claims are over 30 days.
• Team with General Manager to manage employee performance
• Ensure that customer service files are up-to-date and are readily available for reference.
• Monitor the location and care of shop tools.
• Maintain good working relations with vendors and equipment supply companies to provide top service and competitive pricing.
• Perform other duties as assigned by management.
• Regular attendance is essential.
• Work in cooperative, positive & professional manner with all personnel in the company.
• Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work.
• Must conform to company policy regarding non-discrimination and harassment. Assure that your direct reports conform to these policies.

Equipment/Machines/Tools Typically Used: Phone, computer, adding machine, copier, calculator, stapler, fax machine, pencils/pens, letter opener, scissors, and rulers.

Chemicals: Numerous chemicals are used/handled on a limited basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will always follow all safety directives.

Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, crouching; lifting of 20 lbs or less on a frequent basis and carrying 10 lbs or less on a frequent basis; frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects; occasional climbing, balancing, and crawling.

Candidates for this position must possess a valid Driver’s License and maintain an acceptable driving record in accordance with company policy. Employment offers are contingent upon successful completion of a comprehensive background screening and motor vehicle record review.

Jaguar, Land Rover of Tacoma is an equal opportunity employer and a drug-free workplace.

Salary : $5,000