Coordinator

Job Description:

Duration: 6 months contract with possible extension

Pay range: $35.00 - 41.04/hr on w2 (all inclusive)

Hours: Intermittent 20/hours a week

Job Duties/Responsibilities:

• Responsible for contacting external customers within one working day and scheduling an appointment, if required, for the customer to meet with a Designer. This includes collecting design information while speaking to the customer.
• Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests.
• Provides customers with information on the tasks they must complete to be able to receive service on the date requested.
• Manage Design resources within a geographic area and matches them to the workload by assigning each.
• Designer to a primary and secondary geographic area.
• Monitors each Designer’s calendar so that appointments can be made effectively and efficiently.
• Communicates regularly with Designers regarding assignments, schedules and questions related to specific customer calls.
• Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer’s requested service date or to handle a special request.
• Oversees the activities of the Design Coordinator Clerk and periodically performs DC office related activities in their absence.
• Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
• Working knowledge of AM/FM-DFM and Maximo as they relate to construction applications.
• Reviews and updates Maximo Backlogs for the Distribution Engineering Dept. Identifies deficiencies,
• analyzes alternatives and recommends solutions.
• Serves as a member of the Storm Response Team for restoration efforts. Provides support to the Damage Assessment and/or Logistics functions.

Minimum education required of the position:

• Associate degree or equivalent work experience.
• Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
• Ability to work with multiple levels of the organizational structure.
• Strong verbal and written communications skills. Excellent organizational and analytical skills.
• Experience/training in scheduling resources or maintenance and construction practices.
• Experience with Microsoft Office Excel and database applications.
• Desired: Knowledge of Maximo; GDT; AMFM DFM; Storm Assist; PowerBI; CCS; & Distribution Line construction, maintenance and materials.

Employee Benefits:

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks