What are the responsibilities and job description for the Front Desk Manager/Receptionist position at Lancaster Travel Places LLC?
Job Description:
The Front Desk Associate is the first point of contact for guests. This role is responsible for welcoming guests, handling reservations, checking guests in and out, and ensuring a smooth, courteous, and efficient guest experience.
Key Responsibilities:
- Greet guests with a friendly and professional attitude
- Check-in and check-out procedures using the PMS (Property Management System)
- Answer incoming calls and respond to guest inquiries
- Handle walk-in reservations and online bookings
- Process payments (cash, credit, and direct billing)
- Address guest complaints or concerns promptly
- Maintain cleanliness and organization at the front desk area
- Coordinate with housekeeping and maintenance teams
- Prepare daily reports, room status, and occupancy logs
- Perform night audit tasks (if on night shift)
Qualifications:
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Basic computer and billing skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours, weekends, and holidays
Job Type: Full-time
Pay: Up to $30,000.00 per year
Ability to Commute:
- Smoketown, PA 17576 (Required)
Ability to Relocate:
- Smoketown, PA 17576: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000