Office Support I 37.5 FT

Starting Compensation:

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Job Description:

JOB SUMMARY

• This is moderately complex clerical work providing reception coverage involving customer service in a variety of forms including: answering and directing phone calls; receiving clients, visitors and other members of the public; communicating with staff; providing clerical support for all Divisions of Adult Probation and Parole Services.

• An employee in this position performs clerical work involving the need for strong communication skills both verbal and written, ability to follow directions, strong organizational skills, attention to details, and the ability to multitask.

REPORTING RELATIONSHIPS

• This position reports directly to the Office Support Supervisor.

ESSENTIAL JOB FUNCTIONS

• 70%- Provide reception and telephone coverage for the above-mentioned offices.

• 10%- Research information in computer program and direct clients and visitors accordingly.

• 10%- Make copies of forms needed for the front desk and print out daily reports and schedule changes.

• 10%- Assist with shredding of confidential paperwork.

OTHER SPECIFIC TASKS OR DUTIES

• Perform related work as required.

MINIMUM QUALIFICATIONS

• Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent. Must possess some experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited below.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent organizational skills.

• Strong communication skills.

• Complete understanding of basic English to include usage, grammar, spelling, and punctuation.

• Knowledge of standard office practices and procedures and administrative assistance procedures.

• Ability to use and operate office equipment such as personal computer, scanners, photocopiers, fax machines.

• Ability to make decisions based on well-defined policy and procedures.

• Ability to organize workload, establish priorities, and complete clerical processing requirements.

• Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must pass a criminal background check.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, sometimes for long periods of time.

• Ability to operate a computer or laptop.

• Ability to lift and move files weighing up to 10 pounds.

• Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.
  

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here .

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.