9-1-1 Telecommunicator Specialist FT

Compensation Range:

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• A 9-1-1 Telecommunicator in this class is able to function with total independence and requires minimal supervision.

• This position is responsible for receiving requests for services and for dispatching calls to emergency service agencies.

• This employee also displays an advanced knowledge of the various computer systems and is able to assist the 9-1-1 Communications Supervisor with minor trouble shooting of communications center equipment.

REPORTING RELATIONSHIPS

• Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

ESSENTIAL JOB FUNCTIONS

• Efficiently operate computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.

• Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-task environment.

• Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.

• Employee will compose and enter the information from the caller into the correct format for entry in the computer aided dispatch system. Responsible for entering the caller’s information received into the computer aided dispatch system and queuing the "call" to the appropriate 9-1-1 Telecommunicator.

OTHER SPECIFIC TASKS OR DUTIES

• Must present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.

• Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.

• Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.

• Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.

• Other duties assigned by 9-1-1 Communications Supervisor(s).

MINIMUM QUALIFICATIONS

• High School diploma or equivalent .

• Mastered the skills of a 9-1-1 Telecommunicator III.

• 9-1-1 Telecommunicator III for at least three (3) years at LCWC.

• Satisfactory completion of the Telecommunications Specialist examination and the 911 Telecommunicator Specialist competency examination.

• Three (3) satisfactory employee evaluations.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to provide your own transportation to meetings, trainings, appointments and able to access those locations with reasonable accommodations.

• Participates in continuing educational activities and meetings outside of normal business hours, as required.

• Exhibit strong teamwork skills and must process co-workers' input, both positive and negative, in a professional manner.

• Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.

• Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.

• Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.

• The ability to work calmly and efficiently in a variety of situations.

• The ability to maintain effective working relationships with co-workers, general public and emergency service providers.

• The ability to grasp instructions.

• Sound knowledge of emergency service station identifiers , and their locations.

• Sound knowledge of geographic locations within the county including fringe areas of bordering counties.

• May be required to work outside of normal business hours to attend meetings or in an emergency situation.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must successfully obtain the following re-certifications; CLEAN, CPR, PEMA, JNET, PEMA Approved Protocols.

• Must consent and pass a drug screening.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently.

• Employee must be able to sit for extended periods of time wearing a telephone headset while using computer equipment.

• Employee will troubleshoot PSAP equipment, as well as other computer and building systems.

• Therefore, employee must be able to pull, push, kneel, and squat occasionally.

• Lifting up to 10 pounds will be performed.

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here .

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.