What are the responsibilities and job description for the Advancement Communications and Operations Coordinator position at Lancaster County Food Hub?
At the Lancaster County Food Hub, we’re in the empowerment business. We envision a Lancaster County that supports and empowers neighbors towards lives of dignity and stability.
Located in the heart of Lancaster City, the Hub helps neighbors meet their basic human needs -- free food, clothing, and homelessness outreach services – and support them into more stable life circumstances in a place that feels like family. We’re here to not only provide the basics but to build a little trust, share a little hopefulness, and connect neighbors to the supportive services they need.
The need for our services is rising dramatically, and that means we're growing. We’re looking for compassionate, dedicated professionals to join our team who can bring both skill and heart to the work of walking alongside those in challenging situations, offering not just resources, but dignity, hope, and a path forward.
We are seeking an Advancement Communications and Operations Coordinator to add to our Advancement Team. This position serves as the operational and communications backbone of the Advancement Team. This role blends donor communications, database management, gift administration, stewardship coordination, and special event support to strengthen donor relationships and support fundraising growth.
Essential job functions are as follows:
• Assist in creating donor communications, including appeals, newsletters, impact updates, stewardship materials, and campaign messaging.
• Support annual giving and donor engagement initiatives through coordinated communications and administrative follow-up.
• Help manage donor recognition and stewardship activities, including annual and legacy giving societies.
• Coordinate mailing lists, communication schedules, and donor-facing materials.
• Ensure donor communications are timely, accurate, engaging, and aligned with organizational branding and mission.
• Have a comfort level with Canva design
Operations & Database Management
• Maintain accurate donor and prospect records within the organization’s CRM/database system.
• Prepare and coordinate timely donor acknowledgements, gift receipts, and stewardship communications.
• Generate donor, campaign, financial, and fundraising reports as requested.
• Assist with donor data cleanup, campaign attribution, relationship tracking, and reporting accuracy.
• Help maintain policies and procedures related to donor database use and data integrity.
• Coordinate administrative support for fundraising platforms, workplace giving systems, matching gifts, and online donation tools.
• Monitor advancement inboxes and donor administration workflows, routing inquiries appropriately.
• Support prospect research and donor pipeline development activities.
• Track donor engagement, giving trends, and campaign performance metrics.
• Coordinate logistics and administrative support for fundraising events and donor activities.
Position Qualifications:
• Bachelor’s degree preferred or equivalent experience
• Minimum of 3-5 years of experience in nonprofit development, donor operations, communications, administration, or related fields
• Experience working with donor databases/CRMs such as Raiser’s Edge, Bloomerang, Salesforce, or similar systems
• Experience with prospect research and reporting tools
• Familiar with email marketing, communications, and design platforms such as Canva, Constant Contact, etc.
• Valid PA Driver’s License.
• PA Criminal Background Check and PA Child Abuse clearances are required
• Strong interpersonal and communication skills
• A commitment to maintain a high standard of work performance, attendance, appearance, and punctuality.
If you are a courageous individual that wants to work with a great team and enjoy coming into work every day – We want to talk to you! Please send your cover letter and resume to jobs@lcfoodhub.org.