Outreach Navigator II

At the Lancaster County Food Hub, we’re in the empowerment business. We envision a Lancaster County that supports and empowers neighbors towards lives of dignity and stability.

Located in the heart of Lancaster City, the Hub helps neighbors meet their basic human needs -- free food, clothing, and homelessness outreach services – and support them into more stable life circumstances in a place that feels like family. We’re here to not only provide the basics but to build a little trust, share a little hopefulness, and connect neighbors to the supportive services they need.

The need for our services is rising dramatically, and that means we're growing. It's an honor that neighbors are comfortable reaching out to us for help, but that means too many people in our community are facing hardship. That’s why we’re looking for compassionate, dedicated professionals to join our team who can bring both skill and heart to the work of walking alongside those in challenging situations, offering not just resources, but dignity, hope, and a path forward.

We are seeking a full-time Outreach Navigator ll to join our team. The ideal candidate will have a passion for serving people.

The Outreach Navigator II is responsible for identifying unsheltered neighbors with an initial triage focus on the street, facilitation to the Outreach Center, and integration of clients into and through the Outreach program.

Essential job functions are as follows:

• When working in an outreach capacity, visit communities, and canvasses neighborhoods, and visit partner program locations.

• When working in Intake capacity, works closely with Intake volunteers, performs guest intake as assigned, assists in managing guest experiences, and de-escalates situations as required.

• Works cross-collaboratively with the Outreach Manager, Programs Manager, Intake staff and volunteers, and the Outreach Team.

• Develop relationships with neighbors to foster trust building, supportive program participation, and assist with resource alignment

• Assists unsheltered neighbors with basic needs, accessing resources and making referrals; continuing engagement until stable circumstances achieved

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• Refers clients to Outreach Center requests for documents, partner collaborations, job searches or housing searches etc.

• Aligns community resources and assists LCFH guests with navigating the Lancaster social services landscape.

• Data entry of all outreach services

Position Qualifications:

• Valid PA Driver’s License.

• PA Criminal Background Check and PA Child Abuse clearances are required

• Strong interpersonal and communication skills, including the ability to interact well with individuals of diverse socioeconomic and cultural backgrounds

• A commitment to maintain a high standard of work performance, attendance, appearance, and punctuality at all times

• Ability to work flexible hours and days, Monday – Friday; weekends and evenings as needed

• Experience working in underserved population required

• Trauma-informed care and de-escalation skills and experience required

• High school diploma plus experience or bachelor’s degree

If you are a courageous individual who wants to work with a great team and enjoy coming into work every day, we want to talk to you! Please send your cover letter and resume to jobs@lcfoodhub.org.

All Lancaster County Food Hub employees are employed at will.

Lancaster County Food Hub is an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.