What are the responsibilities and job description for the Customer Service Representative position at Lamsco West, Inc.?
Summary
Customer Service Representative - This role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards. Works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts.
Main Duties And Responsibilities
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Service Representative - This role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards. Works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts.
Main Duties And Responsibilities
- Main point of contact for designated customers.
- Build and maintain strong relationships with Customer’s point-of-contacts.
- Processes quotations per customer requests.
- Provides Engineering with required documentation related to customer requests.
- Participate in contract review process and risk assessment mitigation for existing and new awards.
- Resolve conflicts and provide satisfactory solutions to customers in a timely manner.
- Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.
- Interface between the customer and estimating department to provide necessary RFQ information.
- Oversee product and service warranties to ensure customer/product resolution.
- Leads and finalizes customer’s questionnaires and surveys on-time for designated accounts.
- Develops positive relationships with existing, new and target customers.
- Oversees compliance to regulatory or customer specific requirement (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).
- Support as necessary capture order entry
- Additional Duties, as assigned.
- Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)
- High Energy, self-motivated, self-started, team player and willingness to learn.
- Must have strong interpersonal skills working with internal and external customers.
- Hands-on approach. Willing to “touch” parts to ensure execution. Leading by example.
- 1 year of experience preparing status updates, line of balance reports, progress updates and basic industrialization plans.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to perform price comparisons that include percentage differences.
- Must have excellent written and verbal communication skills in English. Good phone and video conferencing skills and the ability to interact professionally with others, both internally and externally.
- Must be able, capable, and willing to troubleshoot and do problem solving to improve customer experience.
- Experience with an order entry software system.
- Ability to work in a high-concentration and fast-paced manufacturing environment.
- Preferred: Associate degree (A.A.) or equivalent from two-year college or technical school; or 3 years to 5 years related experience and/or training; or equivalent combination of education and experience.
- Work in a safe manner, use proper PPE as required.
- Adhere to safety procedures.
- Follow health and safety instructions and any training that has been received.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.