What are the responsibilities and job description for the Sales Associate position at Lamps Plus?
Lamps Plus, the nation’s largest lighting retailer, has a company culture that fosters a collaborative work environment focused on mentorship and professional development. Our Company offers its employees exceptional hands on experience, opportunities for growth, work-life balance, and competitive benefits including medical, dental, vision, 401k, employee discounts, recreational discounts, and credit union membership.
If you are enthusiastic and interested in working with a growing company, please apply on our careers website at www.lampsplus.com/careers or stop by our store to apply in person.
Under the supervision of the Store Manager or Assistant Manager, the Sales Associate achieves sales goals and provides customer service which impact store profitability through increased sales volume.
JOB DESCRIPTION
- Provides a positive shopping experience to Lamps Plus customers through excellent customer service and attentiveness to customer satisfaction.
- Utilize sales skills; greets customers, probes for information and closes sale in order to maintain sales goals in total sales or sales per hour.
- Answers phone, accurately takes messages and always follows up with the customer.
- Assists and advises customers on purchases, determines customer needs, and follows through on details of sale.
- Answers customer questions, demonstrates products, and offers suggestions that relate to design and usage of product.
- Ensures customer receives correct light bulbs and dimmers as needed with each sale.
- Handles customer returns promptly and completes store paperwork with accuracy and detail in accordance with Company policy.
- Consults with Store Manager regarding irregular sales transactions, customer complaints or problems.
- Addresses customer concerns, defuses challenging situations, while maintaining control and composure.
- Keeps current on product knowledge, design and sales techniques through ongoing education by means of training videos, literature and seminars.
- Completes sales training modules in a timely manner.
- Maintains Company policy and standards regarding security and safety procedures; advises management when necessary.
- Retrieves merchandise from stock room and carries merchandise for customer as needed.
- Reflects positive Company image through adherence to professional dress code and conduct on sales floor.
- Operates computerized cash register and handles sales transactions involving purchases made with cash, check credit card and adjustments as per company guidelines.
- Responsible for display area(s) as assigned by Manager.
- Participates in the In-Home Program which involves obtaining leads from store customers, newspaper advertising, in-home brochures, etc.
JOB REQUIREMENTS:
- Motivated, energetic individual who enjoys working with people and providing superior customer service. Minimum of 1 year of prior sales experience a plus. Interior design education, commissioned sales or related home furnishing experience helpful but not required.
- Position requires a valid driver’s license and an automobile to drive to homes to conduct in home demonstrations/consultations.
- Must be able to multi-task and address more than one customer at a time.
- Must be able to climb ladders and lift up to 25 lbs.
- Must pass security background check.
- Must be available to work evenings and weekends. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
- Bilingual applicants encouraged to apply
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