What are the responsibilities and job description for the Inside Sales position at Lamons?
Job Summary
The Inside Sales Representative supports and grows existing B2B customer accounts by delivering responsive service, accurate pricing, and solutions that align with customer needs and long-term partnership goals. This role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage day-to-day sales activity, support contract and project pricing, and ensure customer satisfaction across assigned accounts.
Job Duties and Responsibilities
Skills
The Inside Sales Representative supports and grows existing B2B customer accounts by delivering responsive service, accurate pricing, and solutions that align with customer needs and long-term partnership goals. This role works closely with Outside Sales, branch teams, manufacturing, and supply chain to manage day-to-day sales activity, support contract and project pricing, and ensure customer satisfaction across assigned accounts.
Job Duties and Responsibilities
- Manages pricing structures and other account details in Salesforce in alignment with assigned customer accounts, volume commitments, margin objectives, and operating income goals.
- Serves as a primary point of contact for existing customers, coordinating with Outside Sales, branch teams, and operations on order status, inventory availability, pricing, delivery schedules, and product specifications.
- Proactively communicates changes to open orders, expediting needs, and potential new opportunities to Manufacturing, Inside Sales, and Outside Sales team.
- Supports customer retention and account growth by identifying upsell and cross-sell opportunities within existing accounts.
- Assists in resolving customer concerns and follows up to ensure timely resolution and overall customer satisfaction.
- Develops and manages daily pricing strategies in support of customer contracts, project bids, and MRO agreements.
- Reviews and prices all RFQs bids, and customer requests, ensuring accuracy, responsiveness, and alignment with customer requirements.
- Collaborates with Outside Sales to communicate customer feedback, sales activity, concerns, and evolving account needs.
- Works closely with engineering, quality, purchasing, and vendors to address regulatory requirements, technical specifications, and product or design changes.
- Stays informed on Lamons products, industry standards, customer applications, and competitive offerings to effectively support customer needs.
- Reviews incoming sales leads and bid activity and reports outcomes to the Inside Sales Manager or Branch Manager.
- Coordinates purchased products with vendors and the purchasing department to support customer orders and delivery commitments.
- Performs other duties as assigned.
Skills
- Strong understanding of B2B sales principles and business ethics.
- Ability to learn and articulate Lamons products, applications, and competitive differentiators.
- Working knowledge of pricing strategy, margin awareness, and account-based selling.
- Ability to learn production processes and product flow in a manufacturing environment.
- Strong problem solving, conflict resolution, and customer service skills.
- Excellent verbal and written communication skills.
- Proficiency with CRM systems (Salesforce preferred).
- Basic math skills, including conversions and measurements related to product dimensions.
- Required: High school diploma, GED or equivalent.
- Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.
- Required: 3 years of previous Sales or Customer Service experience.
- Preferred: 2 years’ experience as an Inside Sales Representative in the Petrochemical, PVF, Renewable, Distribution, or Manufacturing industry.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times
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