What are the responsibilities and job description for the Inside Sales position at Lamons?
Job Summary
Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for your dedicated branch and other branches.
Job Duties And Responsibilities
Skills
Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for your dedicated branch and other branches.
Job Duties And Responsibilities
- Manages and maintains price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.
- Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.
- Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.
- Participates in resolving customer concerns and follows-up to ensure customer satisfaction.
- Develops and manage daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.
- Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.
- Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.
- Communicates customer sales, concerns, and requirements to Outside Sales team.
- Consults with engineering and quality staff on regulation requirements or design changes.
- Prices all RFQ opportunities.
- Coordinates all purchased products with vendors and purchasing department.
- Performs other related duties as assigned.
Skills
- Thorough understanding of business ethics.
- Ability to learn all Lamons’ and competing products.
- Knowledge of competitive landscape.
- Ability to learn production processes and flow of product.
- Conflict resolution and problem-solving skills.
- Strong verbal and written communication skills.
- Basic knowledge in math conversions and measurements for product dimensions.
- Salesforce
- Syteline
- Microsoft Office; PowerPoint, Word, Excel, SharePoint, Outlook
- Zoom
- Microsoft Teams
- Adobe Acrobat
- Tableau
- Required: Bachelor’s degree in Marketing, Sales, Business, or related field.
- Preferred: 3 years’ experience as an Inside Sales Representative preferably in the Petro-Chemical, PVF, Renewable, Distribution, Manufacturing industry.
- Required: 2 years of customer service, sales or marketing experience, preferably in the Petro-Chemical, PVF, Renewable, Distribution, Manufacturing industry.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.