District Technology Specialist I

As a District Technology Specialist I, you’re the frontline of support: logging requests, resolving basic hardware/software issues, and escalating more complex tickets. You’ll ensure fast, friendly service and accurate documentation. Essential Duties and Responsibilities: The following is a general outline of job functions, not a comprehensive list. Other duties may be assigned. ● Receive and log tickets via phone, email, or portal. ● Resolve routine issues: password resets, account unlocks, basic OS/application troubleshooting. ● Identify tickets needing advanced support; escalate to Tier II or other teams. ● Keep detailed ticket notes on actions taken and communications. ● Assist with inventory audits, asset tagging, and equipment check-in/check-out. ● Image and configure devices for deployment ● Provide courteous, patient assistance; guide users through self-help steps. ● Keep requestors informed with regular status updates. Professional Expectations: ● Communication Skills: Listens and gets clarification. Responds well to questions. Excellent oral and written communication skills (clear, accurate, articulate, concise, proper grammar). Communication is timely, courteous, respectful and tactful. Excellent listening skills. ● Interpersonal Skills: Effectively works with others, including those with opinions or beliefs different from their own. Interacts with others in a friendly, tactful and positive manner. Treats others with dignity and respect. Builds constructive and supportive relationships with peers. Helps to create an inclusive work environment. Attempts to understand other points of view. ● Team Player: Contributes to building a positive team spirit. Works cooperatively and effectively with peers, subordinates, supervisors, and outside agencies. ● Organizational/Planning Skills: Uses time efficiently. Strong organizational skills that reflect the ability to prioritize multiple tasks seamlessly with excellent accuracy and attention to detail. ● Flexibility/Adaptable: Open to and embraces change towards the improvement of the systems. Open to new ideas and tasks without resistance. Versatile and capable of handling diverse assignments and situations. Effectively accepts constructive criticism. Maintains composure when faced with stressful situations that require flexibility and adaptability. ● Motivation/Initiative: Proven ability to work effectively without specific direction, and with minimal supervision. Able to identify and implement improvements to systems and practices to increase efficiency and effectiveness. ● Problem Solving Skills: Approaches problems in a positive manner. Views impediments as solvable challenges. Able to design practical solutions to problems. Able to resolve issues in a fair, equitable and timely manner. ● Organizational Support: Follows district policies and procedures, rules of conduct, and behavior expectations. Promotes/presents a positive image of the school/district. ● Dependability: Responsive to management direction. Responds to requests for service and assistance. Takes responsibility for own actions. Keeps commitments. ● Job Knowledge: Demonstrates a working knowledge and understanding in the areas of responsibility. ● Seeks out and acquires needed skills and knowledge with little reluctance. ● Leadership Skills: Creates a culture of trust and caring. Demonstrates high standards of ethics and fairness. Assumes responsibility for one’s own actions. Leads by example. Able to build positive relationships. Supervision Received: The District Technology Specialist I reports directly to the Director of Technology and receives guidance and evaluation from them; in addition to direction from the IT Administrative Assistant and IT Project Manager as directed by the Director of Technology. LNSU provides a generous compensation and benefits package and is an EOE.

Salary : $24 - $31