Housekeeper

Basic Purpose:

Responsible for cleaning Independent Living apartment on floors 5-12, maintaining general cleanliness and tidiness of upper floors, and maintaining a safe environment for the residents of the Independent Living community.

Major Duties and Responsibilities:

• Cleans the entire apartment including, but not limited to: making the bed, cleaning bathrooms, dusting furniture, mopping, cleaning baseboards.
• Cleans the corridors including any artwork, furniture, storage rooms, trash rooms and elevator lobbies.
• Maintains a clean, safe environment in the elevator lobbies and common areas.
• Reports any malfunctions of equipment immediately to Engineering or Housekeeping Director.
• Uses universal precautions when cleaning restrooms.
• Treats all residents with respect and dignity.
• Responds promptly and courteously to resident requests.
• Performs all other duties as assigned by the Housekeeping Director and any request made by any other manager or the Executive Director.
• Turns mattresses when requested by the resident.
• Schedules routine appointments for cleaning apartments.
• Communicates delays greater than 30 minutes past scheduled time to the resident.
• Reports problems, concerns, resident complaints to the Housekeeping Director.
• Uses caution when handling residents’ personal items.
• Reports breakage of personal items to supervisor immediately.
• Does not personally move furniture but communicates such requests to maintenance or Housekeeping Director.
• Performs additional cleaning duties in case of emergencies or staff shortage.

Minimum Qualifications:

• Knowledge of principles and processes for providing customer service.
• Knowledge of resident rights.
• Interacts with guests, residents, and staff in a courteous and friendly manner.
• Able to read, write and speak English.
• Must keep resident information confidential and must treat all residents, family members, guests and other staff with dignity and respect at all times.
• Must possess good communication skills.

Typical Physical Demands:

• Perform physical activities that require considerable use of arms and legs and moving whole body, such as climbing, lifting (up to 60 lbs.), balancing, walking, stooping and, handling of materials.
• Must be able to operate and instruct operation of housekeeping equipment.
• Must be able to tolerate exposure to heat above 100 degrees Fahrenheit for sustained periods, vibration, skin irritants, lung irritants and chemicals.