Alumni Success Manager

JOB TITLE: Alumni Success Manager 

DEPARTMENT: Learning Outcomes 

REPORTS TO: Director of Alumni Enrichment 

POSITION TYPE: Full-time, exempt

Summary: The Alumni Success Manager recruits, evaluates, and supports the Volunteers who assist our Chapters. The primary point of contact on Volunteer matters, they work closely with the wider Office of Administration team, to ensure Volunteers are ready, willing and able to support our Chapters.  

DUTIES AND RESPONSIBILITIES:

• Identify prospective volunteers, generate leads and convert to Advisor.
• Track volunteers, and record skills and performance through the CRM.
• Work closely with Learning Outcomes, to support the development of guides and training resources.
• Support the Director of Alumni Enrichment to develop a volunteer recognition program.
• Ensure volunteers are properly informed about key dates and operational priorities.
• Support the awareness and training of Volunteers through the Lambda Chi Academy and our peer-to peer learning opportunities.
• Utilize Salesforce to find and pull data to support Advisors.
• Facilitate volunteer pipeline development through Alumni Associations/Housing Corporations.
• Partner with the Communications Officer to execute Chapter and local area outreach.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree from four-year college or university. 
• Five to seven years of experience in fundraising, volunteer management or a related field. 
• Experience working within Microsoft Office Suite, Zoom, and Monday.com. 
• Experience working with Salesforce preferred, but not essential.
• Fraternity/sorority membership preferred, but not essential.

KEY PERFORMANCE INDICATORS (KPIs)

1. Certified High Pis

• Ensure 95% of Lambda Chi Alpha Chapters have a Certified High Pi.
• Encourage completion of the Volunteer Certification Process & Advisor Orientation

1. Certified Advisor Board Members

• Ensure 50% of Lambda Chi Alpha Chapters have Certified Advisory Boards.
• Encourage completion of the Volunteer Certification Process & Advisor Orientation.

1. Advisor Communications

• Ensure 95% of High Pis are subscribed to Advisor Communication.
• Ensure 50% of Advisory Board Members are subscribed to Advisor Communication.

1. Trained Advisors

• Ensure a minimum of 50 Advisors attend Neville Advisors College.
• Ensure 100 Advisors attend Affinity Training Groups.
• Support the development and execution of Affinity Training sessions.

1. Internal Team Support

• Ensure that internal teams are kept fully appraised of challenges and progress.
• Ensure that internal queries are dealt with in a timely manner.
• Ensure that internal teams are fully supported.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Travel is required
• The employee must occasionally lift and/or move more than 10 pounds 

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.