What are the responsibilities and job description for the Front Desk Agent position at Lakewoods Resort?
Overview:
We are seeking a Front Desk Agent to join our team in providing exceptional customer service at our hotel. The ideal candidate will have a passion for hospitality and guest relations, ensuring a pleasant experience for all visitors.
Duties:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel services, amenities, and local attractions
- Operate phone systems and manage reservations
- Perform night audit duties as needed
- Maintain a tidy and organized front desk area
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Proficiency in multilingual communication is a plus
- Knowledge of front desk operations and hotel management software
- Familiarity with night audit procedures is advantageous
- Excellent phone etiquette and customer service skills
- Ability to handle various guest situations with tact and diplomacy
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in customer service and hotel management can shine.
Job Types: Full-time, Part-time, Temporary, Contract, Seasonal
Pay: $15.00 - $20.68 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Paid time off
Work Location: In person
Salary : $15 - $21