What are the responsibilities and job description for the Move-In Coordinator position at Lakewood Reserve Senior Living?
Part-Time (4 days/;week)
The Welcome Wagon, Problem Solver, and Community Connector
Are you the kind of person who loves helping others, thrives on organization, and can make moving feel less stressful and a lot more exciting? As our Move-In Coordinator, you'll be the friendly face that guides new residents from "I'm moving" to "I'm home."
What You'll Do
Create Exceptional Move-In Experiences
- Help future residents with furniture measurements, apartment layouts, and move-in planning.
- Coordinate movers, delivery services, and transportation to ensure a seamless transition.
- Work alongside real estate professionals to assist with home sales and downsizing needs.
- Support residents with address changes, utility cancellations, physician notifications, and other relocation details.
- Order thoughtful move-in gifts and personally welcome new residents with their keys.
- Introduce residents to neighbors, team members, and community life from day one.
Be the Community Connection Expert
- Make home visits and personally deliver information, brochures, and follow-up materials.
- Plan and coordinate special events for depositors and waitlist members.
- Assist with tours and help prospective residents envision their future home.
- Maintain a warm, welcoming environment for every visitor, resident, and family member.
Keep the Sales & Marketing Engine Running
- Manage daily lead follow-up activities, tours, deposits, and home visits through our lead management system.
- Print and distribute daily task sheets and track all prospect activity.
- Ensure continuous coverage of incoming inquiries, tours, and after-hours communication.
- Maintain marketing collateral, leasing packets, floor plans, calendars, and presentation materials.
Master the Details
- Complete move-in paperwork and communicate move-in schedules to all departments.
- Prepare daily updates on tours, move-ins, move-outs, and available inventory.
- Generate weekly marketing and deposit reports along with other required corporate reporting.
- Update vacancy boards, unit status boards, and phone extension directories.
- Inspect apartments before move-in to ensure they are clean, welcoming, and move-in ready.
- Conduct daily building and model apartment inspections to maintain outstanding curb appeal and tour readiness.
What Makes You Great
- You're highly organized and never let details slip through the cracks.
- You genuinely enjoy building relationships and helping people through major life transitions.
- You're comfortable juggling multiple priorities while maintaining a positive attitude.
- You communicate professionally and compassionately with residents, families, vendors, and team members.
- You bring flexibility, reliability, and a strong work ethic to every day.
- You're a proactive problem-solver who can think on your feet and adapt quickly.
Why You'll Love This Role
Every day brings a new opportunity to make someone's transition easier, create meaningful connections, and help people feel truly at home. If you enjoy event planning, relationship building, organization, and creating memorable first impressions, this may be the perfect role for you.
In this position, you're not just coordinating moves... you're helping people start their next chapter. ✨