POST CLOSING MANAGER

The Post Closing Manager is responsible to manage the team of Conventional Post Closers and Document Specialists. The post-closing manage will utilize management reports and conduct team meetings to ensure the post-closing process is consistent and optimized across team members. Some of the staff for post-closing will be offshore.

RESPONSIBILITIES:

• Manage the workflow/productivity of the Conventional Post Closers and the Post Closing Doc Specialists
• Ensure the Conventional Post Closers and the Post Closing Doc Specialist pipeline stays within SLAs and meets accuracy and timeliness required by regulatory requirements and internal guidelines.
• Lead training and job aids for the Conventional Post Closers and the Post Closing Doc Specialist in conjunction with the training team.
• Train new employees in the department on the company’s loan origination system and manage performance of direct reports.
• Analyze management reports to improve processes and ensure SLAs are met.
• Be the subject matter expert for conventional post-closing and document procurement and perfection for internal and external stakeholders.
• Ensure Conventional Post Closers and Post Closing Doc Specialist perform all tasks accurately and course correct their work quality based on QA/QC results.
• Respond to Internal Audit, QA, QC, and monthly audit findings on a loan level as requested.
• Responsible for timekeeping, overtime and performance reviews of direct reports
• Provide leadership and guidance to staff; communicate the vision for the group and foster and develop needed skills.
• Work with manager to identify and implement new workflows and processes that improve efficiency and quality of convention loan reviews, document procurement and perfection.
• Work closely with Sales and Operations teams to ensure origination defects that are preventing investor purchase or lien perfection.
• Recruit, interview, and hire new staff as necessary.
• Conduct regular staff meetings to ensure staff are familiar with new policies and procedures as well as identify training needs/requests.
• Other duties as assigned.

Qualifications:

• Deep knowledge mortgage origination regulatory and investor requirements
• Takes initiative and can motivate staff and keep production and morale high.
• Strong problem-solving skills and can analyze root cause of issues and provide resolutions.
• Ability to meet deadlines across multiple requests in fast paced environment.
• 2 years mortgage origination experience with at least one year working in compliance or redisclosure teams.
• Ability to coach, lead, and train direct reports.
• Management experience preferred.
• Proficient with Office suite (excel, work, power point)

Certifications, Licenses, and/or Registration 

• Not required but NMLS licenses preferred to enhance understanding of SAFE requirements for business unit.