AVP, Closing Operations

Overview

The Assistant Vice President of Closing Operations plays a critical role within the Mortgage Operations leadership team, providing day-to-day oversight of all activities across the Closing, Funding, Redisclosure, Title, Escrow & Payoff, Post-Closing, and Government Insuring functions in a high-volume Consumer Direct lending environment. This position ensures operational excellence, compliance with investor and regulatory requirements, data integrity, and a consistently superior borrower and partner experience. The AVP oversees Senior Managers and their respective teams across these functional areas, drives continuous process improvement, cross-departmental collaboration, and change management initiatives that enhance efficiency, quality, and scalability.

This is a fully remote position that offers a competitive salary range of $142,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k).

Responsibilities

• Oversee day-to-day operations for the Closing, Funding, Redisclosure, Title, Escrow, Payoff, Post-Closing, and Government Insuring departments.
• Lead, mentor, and develop all functional Managers and their teams to drive high performance, accountability, service excellence, and strengthen succession readiness and organizational bench strength.
• Ensure departmental key performance indicators (KPIs), service level agreements (SLA), and quality standards are consistently met or exceeded.
• Maintain process and SLA alignment with Sales, Processing, Underwriting, Secondary Marketing, and Servicing to support a seamless loan origination experience.
• Manage pipeline flow, resource allocation, and workload balancing to optimize throughput across all functional areas.
• Identify operational bottlenecks and implement process improvements that reduce cycle times and enhance accuracy.
• Develop, monitor, and analyze KPIs across all departments, providing regular reporting to senior leadership.
• Partner with technology teams to improve automation, workflow management, system usability, and data integrity.
• Drive standardization of best practices, documentation, and quality control processes across all operational areas.
• Ensure adherence to all federal, state, and investor guidelines, including TRID, RESPA, FHA/VA/USDA, and agency requirements.
• Collaborate with Compliance and Quality Control teams to mitigate operational risk, remediate findings, and strengthen controls.
• Maintain strong internal controls and audit readiness across all Closing, Title, Redisclosure, Post-Closing, and Government Insuring functions.
• Lead cross-functional initiatives and champion the adoption of new systems, technologies, and processes to drive operational transformation, scalability, efficiency, and enhanced employee engagement.
• Support strategic planning efforts, including annual goal setting, budgeting, and capacity planning.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field strongly preferred, or equivalent combination of education and relevant mortgage operations experience; MBA preferred.
• 10 years of progressive mortgage operations experience, including 5 years leading multiple operational departments.
• Deep expertise in Consumer Direct lending operations and Closing, Funding, Title, Escrow, Post-Closing, and Government Insuring processes.
• Proven experience leading large, multi-functional teams in a fast-paced, high-volume environment.
• Demonstrated success implementing operational improvements and leading large-scale change initiatives.
• Strong understanding of mortgage lending regulations, investor requirements, compliance frameworks, and risk principles.
• Excellent analytical, organizational, and project management skills.
• Strategic leader with the ability to translate strategy into actionable results and measurable outcomes.
• Exceptional communication and interpersonal skills, capable of influencing across functions.
• Proficiency with Loan Origination System platforms (e.g., Encompass), workflow tools, and reporting systems.
  
  

Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.