What are the responsibilities and job description for the Care Manager position at Lakeview Health Services?
Essential Job Functions
Provide face to face services, including home visits and telephonic contact on a monthly
basis to each individual on their caseload
Conduct comprehensive assessments to identify an individuals clinical and psychosocial
needs, choices, and preferences for services and to build a person-centered plan of care
Effectively support individuals through skills and practices including but not limited to
motivational interviewing suicide prevention, risk screening, trauma-informed care and
person-centered planning.
Responsible for, but not limited to comprehensive assessment, outreach and engagement,
service and treatment linkages and coordination using evidence-based practices and
outcomes
Demonstrate proficiency at navigating the health care system, including ability to make
referrals to housing services, crisis intervention, peer support.
Support consumers using trauma informed practices with linkages to identified resources,
coordination of care among providers, advocacy, and support with identified recovery
goals.
Develop and revise individual plans of care consistent with Health Home requirements and
coordinating with the Managed Care organizations for HARP members.
Develop and maintain professional relationships through open communication and strong
collaboration with community services.
Personally assist consumers with identifying and achieving person centered goals and
recovery
Monitor consumer wellness and ensure well-coordinated care among all providers
Develop and maintain appropriate and accurate records and files according to all county
and organization policies and procedures as well as all governing and regulatory standards
Attend necessary meetings
Maintain regular and effective communications with supervisor, county service providers,
and all relevant parties as needed
Collaborate with hospital or treatment providing staff as well as Managed Care
Organizations for successful transitions of care
Address the quality, adequacy, and continuity of services to ensure appropriate support for
individuals mental health and psychosocial health needs
Meet weekly to bi-weekly for supervision, participate case conferences, and other relevant
meetings and trainings
Participate in On-call rotation
Adhere to Medicaid, Department of Health and Health Homes billing standards
Secure all health records and other protected information with the highest regard to
confidentiality and HIPAA laws and regulations
Engage families, natural supports, and providers into the care coordination process
Carry caseload between 40-45 individuals (approximately)
Experience, Education, & Physical Qualifications
Education and Experience are dependent on the need of the program at the time of the opening:
Care Manager Standard Qualifications
Typical qualifications considered would be a high school diploma and 2 years of relevant experience, or
associates degree in human services, or related field, plus 1 year of relevant experience, or a bachelor s
degree in a Human Services, or related field. A Valid NYS Driver s License as driving is an essential
function of the position.
setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).
Provide face to face services, including home visits and telephonic contact on a monthly
basis to each individual on their caseload
Conduct comprehensive assessments to identify an individuals clinical and psychosocial
needs, choices, and preferences for services and to build a person-centered plan of care
Effectively support individuals through skills and practices including but not limited to
motivational interviewing suicide prevention, risk screening, trauma-informed care and
person-centered planning.
Responsible for, but not limited to comprehensive assessment, outreach and engagement,
service and treatment linkages and coordination using evidence-based practices and
outcomes
Demonstrate proficiency at navigating the health care system, including ability to make
referrals to housing services, crisis intervention, peer support.
Support consumers using trauma informed practices with linkages to identified resources,
coordination of care among providers, advocacy, and support with identified recovery
goals.
Develop and revise individual plans of care consistent with Health Home requirements and
coordinating with the Managed Care organizations for HARP members.
Develop and maintain professional relationships through open communication and strong
collaboration with community services.
Personally assist consumers with identifying and achieving person centered goals and
recovery
Monitor consumer wellness and ensure well-coordinated care among all providers
Develop and maintain appropriate and accurate records and files according to all county
and organization policies and procedures as well as all governing and regulatory standards
Attend necessary meetings
Maintain regular and effective communications with supervisor, county service providers,
and all relevant parties as needed
Collaborate with hospital or treatment providing staff as well as Managed Care
Organizations for successful transitions of care
Address the quality, adequacy, and continuity of services to ensure appropriate support for
individuals mental health and psychosocial health needs
Meet weekly to bi-weekly for supervision, participate case conferences, and other relevant
meetings and trainings
Participate in On-call rotation
Adhere to Medicaid, Department of Health and Health Homes billing standards
Secure all health records and other protected information with the highest regard to
confidentiality and HIPAA laws and regulations
Engage families, natural supports, and providers into the care coordination process
Carry caseload between 40-45 individuals (approximately)
Experience, Education, & Physical Qualifications
Education and Experience are dependent on the need of the program at the time of the opening:
Care Manager Standard Qualifications
Typical qualifications considered would be a high school diploma and 2 years of relevant experience, or
associates degree in human services, or related field, plus 1 year of relevant experience, or a bachelor s
degree in a Human Services, or related field. A Valid NYS Driver s License as driving is an essential
function of the position.
- Experience must consist of:
- Providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism
- Linking individuals with Serious Mental Illness, children with SED, developmental disabilities, and/or
setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).