Front Desk Agent

We are seeking a dynamic and organized Front Desk Associate to be the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and support administrative functions to ensure smooth daily activities. Your energetic approach and attention to detail will help create a positive environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a professional and friendly workplace.

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly
• Manage multiline phone systems, directing calls efficiently and professionally using proper phone etiquette
• Handle scheduling tasks such as calendar management and appointment setting with accuracy and timeliness
• Maintain organized filing systems, update spreadsheets, and perform data entry tasks with precision using productivity software like Microsoft Office and Google Workspace
• Support office management duties including inventory tracking, supply ordering, and basic bookkeeping using QuickBooks or similar tools
• Assist with clerical tasks such as proofreading documents, word processing, and managing correspondence
• Provide excellent customer support by addressing inquiries, resolving issues, and ensuring client communication is clear and professional

Requirements

• Proven experience in office management or administrative roles, preferably as a receptionist or personal assistant in a fastpaced environment
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry skills
• Excellent organizational skills with the ability to multitask effectively and prioritize responsibilities
• Exceptional communication skills, both verbal and written, including phone communication and client interaction
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Familiarity with multiline phone systems, clerical procedures, filing systems, and office equipment
• Experience with bookkeeping software such as QuickBooks is a plus
• Demonstrated ability to handle sensitive information discreetly while maintaining professionalism
• Strong time management skills with the ability to work independently and as part of a team

Join us as a Front Desk Associate where your enthusiasm for organization and customer service will make a meaningful impact! This role offers an engaging environment where your technical proficiency and organizational talents will shine while supporting our mission to deliver outstanding service every day.

Work Location: In person

About Lakeside Resort, SCO LSR M LLC

A destination experience where lakefront beauty, family friendly fun, and year-round adventure come together. As the most inviting hotel in Houghton Lake, MI, Lakeside Resort offers more than a stay. It delivers relaxation, excitement, and a true sense of belonging on the water’s edge.