What are the responsibilities and job description for the Table Games Supervisor position at Lakeside Hotel Casino?
Lakeside Hotel Casino is looking for a Table Games Supervisor to help lead our Table Games team. In this role, you will oversee daily pit operations, support and coach dealers, ensure game protection standards are maintained, and deliver outstanding guest service. You will also serve as the acting leader of the pit in the absence of the Casino Shift Manager (CSM), helping ensure smooth operations and timely resolution of employee and guest concerns.
What You'll Do
- Supervise table games operations and provide leadership to dealers during assigned shifts.
- Monitor table games to ensure compliance with gaming regulations, internal controls, and game protection procedures.
- Assist with daily pit scheduling and staffing in the absence of the Casino Shift Manager.
- Address employee and guest concerns professionally and escalate issues as appropriate.
- Coach and support team members to promote performance, accountability, and excellent guest service.
- Ensure a welcoming, friendly, and engaging experience for every guest.
- Partner with other departments to maintain efficient operations and a positive guest experience.
- Lakeside Hotel Casino operates 24 hours a day, 7 days a week. This position requires flexibility to work days, evenings, weekends, holidays, and other shifts as business needs require.
What We're Looking For:
- Strong leadership and communication skills.
- A passion for delivering exceptional guest service.
- Knowledge of table games procedures and game protection practices.
- Ability to make sound decisions and remain composed in a fast-paced environment.
- Dependability, professionalism, and the ability to work collaboratively with others.
- Ability to multitask while maintaining accuracy and attention to detail.
Why Join Us?
At Lakeside Hotel Casino, we create an environment that is exciting for our guests and rewarding for our team members. When you join our team, you’ll enjoy:
- A dynamic casino atmosphere with opportunities for career growth.
- The chance to connect with guests and build relationships.
- Paid rest and meal breaks so you can recharge during your shift.
- Paid Time Off (PTO) earned each pay period.
- Paid Holidays.
- Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
- 401(k) with company match to help you plan for the future.
- Free Life Insurance.
- Optional coverages including Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
- Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
- Employee discounts, team celebrations, awards, and more.
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.