What are the responsibilities and job description for the Guest Room Attendant (Full-Time) position at Lakeside Hotel Casino?
SUMMARY: The Guest Room Attendant I is responsible for cleaning, sanitizing and stocking hotel guest rooms during or following a guest’s stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive a list of assigned rooms from the Supervisor and prioritizes rooms requesting early cleaning.
- Checks the inventory of the cleaning cart and adds any necessary supplies.
- Clean assigned rooms that day, including making bed(s), wiping down furniture, cleaning the restroom, vacuuming the floor, stocking the toiletries, and removing trash.
- Wipes mirrors and all vanity fixtures down in the bathroom.
- Check heating and air conditioner thermostat.
- Makes sure the alarm clock is not on.
- Check under bed, drawers, and closet for left behind articles and/or trash.
- Changes sheets and bedding as needed.
- Cleans and sanitizes toilet – and around bathroom/behind toilet – sanitizes showers and/or tubs – removes all mildew and soap scum.
- Cleans shower, sink, and fixtures.
- Removes all hair from the bathroom floor and cleans the bathroom floor with the cleaning agent.
- Restock all terry, soaps, glasses, and other room amenities.
- Ensures room meets hotel standards with a final walk around.
- Notifies maintenance department of needed maintenance or repairs.
- Takes found items to designated lost and found areas if a guest has checked out.
- Taking dirty laundry to the laundry room.
- Keeping housekeeping cart stocked and organized.
- Communicating with the Supervisor when guests' needs arise.
- Accommodating guest requests as needed.
- Cleaning lobby and common areas.
- Deliver and retrieve items on loan to guests, e.g., iron and ironing boards.
- Ensure security of guest rooms and privacy of guests.
- Understanding proper chemical use and sanitization procedures.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES - None
QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE - Prior hotel experience preferred. Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
LANGUAGE SKILLS - Must be able to effectively communicate in English. Must be able to communicate with managers, other employees and customers.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals preferred.
COMPUTER SKILLS – Prefer basic computer skills.