Slot Technician Supervisor

Lakeside Hotel Casino is seeking a knowledgeable and motivated Slot Technician Supervisor to lead our Slot Operations team. This position is responsible for overseeing the day-to-day operation, maintenance, and performance of slot gaming devices and related systems while ensuring compliance with all applicable regulations and Company standards.

The ideal candidate will combine strong technical knowledge with leadership skills to support operational efficiency, maximize machine performance, and deliver exceptional guest service.

KEY RESPONSIBILITIES:

• Supervise, direct, train, and support Slot Technicians
• Ensure slot floor operations run efficiently in partnership with Gaming Operations leadership
• Maintain compliance with all IRGC regulations, Internal Controls, and departmental procedures
• Perform and oversee slot machine repairs, maintenance, overhauls, and modifications
• Analyze slot machine performance to support profitability and efficient machine mix
• Coordinate slot floor moves, new installations, and machine conversions
• Load and maintain approved software on slot server systems
• Process regulatory notices and game downloads as required
• Order slot-related parts and manage inventory needs
• Assist Revenue Audit in resolving slot financial discrepancies
• Maintain positive working relationships across departments and with vendors
• Ensure department appearance, grooming, attendance, and safety standards are met
• Deliver professional and proactive guest service at all times

WHAT WE’RE LOOKING FOR:

• High school diploma or equivalent required
• Basic electronic training and/or related slot technician experience required
• Prior leadership or supervisory experience preferred
• Working knowledge of Microsoft Office applications and basic computer systems required
• Experience with CAD software and slot floor layouts preferred
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission gaming license
• Valid driver’s license required
• Ability to communicate effectively in English
• Ability to work flexible schedules, including days, nights, weekends, and holidays as business needs require
• Ability to lead in a fast-paced gaming environment while maintaining compliance and operational standards

WHY JOIN US? At Lakeside Hotel Casino, we create an environment that is exciting for our guests and rewarding for our team members. When you join our team, you’ll enjoy:

• A dynamic casino atmosphere with opportunities for career growth.
• The chance to connect with guests and build lasting relationships.
• A supportive, team-oriented culture that values collaboration and service.
• Paid rest and meal breaks so you can recharge during your shift.
• Paid Time Off (PTO) earned each pay period.
• Paid Holidays.
• Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
• 401(k) with company match to help you plan for the future.
• Free Life Insurance.
• Optional coverages include Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
• Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
• Employee discounts, team celebrations, awards, and more.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.