Customer Account Specialist 2

Phoenix Color® is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color® produces memorable, value-added components, heavily-illustrated books and specialty commercial products.

Phoenix Color® has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.

As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil®, MetalTone™, Look of Leather™ and VibraColor™.

Phoenix Color’s® progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today’s competitive marketplace.

Starting Pay: $46,500 - 55,000/yr SNE

Schedule: Monday - Friday

Hours:7:30am - 4:00pm

What You'll Do

• Providing an outstanding experience for our customers while organizing and providing a detailed plan of execution to manufacturing in a timely and efficient manner.
• Analyze and/or evaluate Purchase Orders
• Understand and communicate customer expectations
• Build client satisfaction and relationships
• Effective, concise internal and external communication on phone and in email
• Process jobs on proprietary job entry system
• Monitor project status
• Execute meetings to collaborate when job planning
• Requisition of proper materials for specific jobs
• Ability to occasionally travel to resolve customer problems/build customer relations
• Adheres to Quality standards
• Adheres to and promotes all safety, security and environmental policies and procedures
• Collaborate and work in a group setting
• Train or assist New Hires and CS Assistants as needed
• All other duties as assigned
  
  

What You Bring

• Must be able to read a standard ruler or tape measure
• Knowledge of Corporate SOX/Internal documentation as it relates to specific responsibilities
• Excellent verbal and written communication skills
• Strong organization skills, flexibility, attention to detail and decision making skills
• Desire to learn
• Ability to multi-task and take on conflict resolution
• Ability to work cooperatively with others including team members and/or customers
• Computer literacy with proven skills utilizing Microsoft Office / Google Suit products
• High school diploma or equivalent required
• Prior administrative Customer Service experience required
• Basic printing / publishing or industrial administration knowledge preferred
  
  

Physical Requirements:

• Ability to occasionally lift up to 20 pounds
  
  

What we offer you:

• Paid time off
• Medical, dental, and vision benefits
• 401k with company match
• Career growth opportunities
• Employee Assistance Program
• Employee appreciation & recognition programs
  
  

What we offer:

• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers
  
  

Learn more at www.phoenixcolor.com.

Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.