Case Manager - Intake Specialist

Nonprofit Intake Case Manager (CMA Coordinator – Intake)

Position Overvie

wLakeshore Talent is partnering with a mission-driven organization dedicated to supporting individuals with disabilities and those in need of long-term care services in their search for an Intake Case Manager. The Intake Case Manager plays a vital role in helping individuals access essential supports by conducting functional assessments and guiding them through eligibility and application processes

.This position requires a balance of empathy, accuracy, and compliance, ensuring individuals receive timely and appropriate services while meeting all regulatory requirements

.
Location: Greater Colorado Springs Area, hybrid schedule (in-office, remote, and in community settin

g)Schedule: Monday - Thursday (7:30 - 5:30), Friday (7:30 - 1

2)Pay: $22.32 - 23/18/hour, depending on experien

ce
Key Responsibilit

• iesConduct and document in-home functional needs assessments for applicable progr
• amsComplete and submit Medicaid, ARG, and long-term care waiver applicati
• onsMaintain accurate and timely electronic records across multiple syst
• emsReview and analyze case documentation, including medical, behavioral, financial, and legal reco
• rdsEnter detailed case notes while maintaining compliance with HIPAA and regulatory standa
• rdsProvide high-quality customer service to internal and external stakehold
• ersCommunicate effectively via phone, email, and virtual platfo
• rmsBuild and maintain positive relationships with community partners and stakehold
• ersStay current on long-term care, Medicaid, and related program regulati
• onsParticipate in required meetings, trainings, and professional developm
• entAssist with departmental coverage and adapt to evolving regulatory requireme

nts
Qualificat

ionsMinimum Requireme

• nts:Bachelor’s degree in social services or similar stud
• y OR5 years of experience working with vulnerable populations, individuals with disabilities, or within human services/non-profit setting
• s OREquivalent combination of education and relevant experi
• enceStrong computer skills, including Microsoft 365, Outlook, and Adobe Acr
• obatAbility to learn multiple databases and sys
• temsExcellent written and verbal communication sk
• illsStrong organizational and time management abili
• tiesAbility to manage multiple priorities and deadl
• inesDemonstrated empathy, cultural awareness, and emotional intellig
• enceAbility to maintain confidentiality and adhere to HIPAA stand
• ardsValid driver’s license, reliable transportation, and required insur

ancePreferred Qualificati

• ons:1–3 years of case management experi
• enceKnowledge of Medicaid waiver programs and long-term care requirem
• entsExperience working with family systems, community resources, or service coordina

tion
Work Environment & Ben

efitsThis organization offers a collaborative and supportive work environment focused on professional growth and meaningful community impact. Employees may benefit

• from:Health, dental, and vision insu
• ranceEmployer-paid life and short-term disability cov
• erageOptional long-term disability and supplemental insu
• rancePaid time off and hol
• idaysRetirement plan with employer contribu
• tionsFlexible work arrangements (office, remote, community-b
• ased)Ongoing training and development opportun
• itiesEligibility for Public Student Loan Forgiv
• enessMileage reimburs
• ementAdditional voluntary ben