IT Help Desk Technician

DESIGN | SUPPORT | EXECUTE

THE OPPORTUNITY:

We are seeking a proactive and customer-focused Help Desk Technician to join our IT team. This individual will be responsible for providing first-level technical support to internal users, troubleshooting hardware/software issues, configuring devices, and ensuring consistent technical operations across the company. This is an excellent entry-level opportunity for someone beginning their IT career.

This is a fully onsite role at our headquarters in Detroit Lakes, MN.

SCHEDULE: Monday - Friday | 8a - 5p

PAY: $20-$24/hour based on experience

BENEFITS: Lakeshirts offers a fun, creative, and team-driven culture where employees are empowered to grow and thrive. We provide competitive pay with daily pay options, comprehensive insurance benefits, up to 22 paid days off in the first year, profit sharing, a 401(k) plan, and unique perks like an onsite cafeteria, a relaxed dress code and more. Join us and be part of a company that values teamwork, innovation, and making work enjoyable every day!

ESSENTIAL JOB FUNCTIONS | Diagnose Support Maintain

• Provide first-level technical support via phone, ticketing system, email, or in-person


• Diagnose and resolve issues related to workstations, laptops, printers, mobile devices, and peripherals


• Assist with software installation, updates, configuration, and troubleshooting


• Maintain accurate documentation of support requests and resolutions


• Escalate complex problems to higher-level IT staff when necessary


• Support user onboarding, including account creation, hardware setup, and orientation


• Help maintain inventory of IT equipment


• Assist with basic network troubleshooting (Wi-Fi, connectivity, login issues)


• Communicate clearly with staff at all technical levels


• Uphold high standards of customer service and professionalism

QUALIFICATIONS | Strong Communicator Customer Service Minded Problem Solver

• 2-year degree in Information Technology, Computer Science, or related field preferred


• Previous IT support/help desk experience is a plus but not required


• Basic understanding of Windows OS, Microsoft 365, and common business applications


• Familiarity with hardware troubleshooting and device setup


• Ability to manage multiple requests and prioritize effectively


• Excellent communication and interpersonal skills


• Strong desire to learn and grow within the IT field

WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts, we believe in making work as awesome as the apparel we create. We're not just a t-shirt company- we're also a hat, sticker, and sock company (and so much more!). We're a place where creativity meets culture, where ideas and innovation are encouraged, and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S., we decorate a variety of garments and accessories for the resort, licensed collegiate, and K-12 markets, supported by over 1,000 ah-mazing team members from sea to shining sea.

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, reasoning.

Physical Demands:

OCCASIONALLY (1%-33%): Stand, lift, carry, push, pull, bend, twist, crawl, reach above/below shoulder, lift/carry 10-50 lbs

FREQUENTLY (34%-66%): Walk, sit